Our products and solutions have been deployed and used daily in more than 100 countries and regions, meeting customer needs in various vertical markets that range from residential to commercial, from healthcare to public safety.

Reset Device Web Password on Akuvox Cloud Platform

Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud.

Step 1

Log into the Akuvox Cloud platform with an installer account.

Step 2

To go to the device Info page, follow the steps.

On the Single-tenant Manager view

1. Click User on the left column.

2. Click the Device icon of the desired user.

3. Click the Info icon of the desired device.

On the Project Manager view

1. Select Community or Office on the left upper corner.

2. Click the Info icon of the desired community or office.

3. Click Intercom Devices and then the Info icon of the desired device.

Step 3

1. On the device Info page, click the Settings button.

2. On the Settings page,

Note

Factory Reset Akuvox Devices v2

Reset Door Phones through Physical Buttons

Note

Power up the devices before resetting them through the physical buttons.

S539, S532, X916 and X912

Hold the reset button with a pin and the device will be reset.

X915, E12 and DB01

Insert a PIN into the hole and hold it to reset the device.

E16, E18, E20 and E21

Remove the back cover of the door phone and hold the reset button to reset the device.

R27, R28, R29 and R20 Series

R27, R28, R29, and R20 series do not support resetting by pressing physical buttons.

Watch the video for other reset methods.

Reset Intercom 2-wire Kit Accounts for Single Tenants

Through resetting, the tenant information will be deleted while the device information will be retained after a tenant moves out. This saves time from repeatedly entering the device information.

Installers

1.Log into the SmartPlus Cloud platform with an installer account.

2.Click Role in the upper right corner to switch between single-tenant and community projects.

3.Click to reset the target user account.

After resetting, the following data will be reset:

The following data will be kept:

The following data will be removed:

Distributors

Distributors can reset the Kit users when the Kit is added directly to the single-tenant projects under the distributor account.

3.Click  to reset the target user account.

After resetting, the following data will be reset:

The following data will be kept:

The following data will be removed:

End Users

End users can delete the family master account on the indoor monitor.

After resetting, a new QR code will be issued to the indoor monitor from the SmartPlus Cloud.

On the SmartPlus Account screen, tenants can scan the QR code to register SmartPlus accounts themselves.

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How to Configure and Modify the Password

The initial password “admin” is rather weak, easy to crack, thus we provide for you the password change service.

Before Start

The difference between the user mode and admin mode on the web page

How to configure

Website password modification

admin mode
Go to Security >Basic >Web Password Modify, choose user name as “admin”, click Change Password, then enter the old password “admin”, input the new password.

user mode
Go to Security >Basic >Web Password Modify, click Change Password, then enter the old password “user”, input the new password.

Device password modification

System code
System code is used to enter “More Interface”, to adjust the password: More>Settings>More, input the default system code “123456”, tap System Code, input the original system code and new system code.

Setting code
Setting code is used to enter “Settings”, and it is left blank by default. To adjust the password: More>Settings>More, input the default system code “123456”, tap Settings Code, leave the original settings code blank, input the new one.

Steps to Enter Device Web Interface

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Factory Reset Akuvox Devices

Reset Device Web Password on Akuvox Cloud Platform

Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud.

Step 1

Log into the Akuvox Cloud platform with an installer account.

Step 2

To go to the device Info page, follow the steps.

On the Single-tenant Manager view

1. Click User on the left column.

2. Click the Device icon of the desired user.

3. Click the Info icon of the desired device.

On the Project Manager view

1. Select Community or Office on the left upper corner.

2. Click the Info icon of the desired community or office.

3. Click Intercom Devices and then the Info icon of the desired device.

Step 3

1. On the device Info page, click the Settings button.

2. On the Settings page,

Note

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Check IP Address of Akuvox Door Phones

IP address(es) can be obtained on Akuvox door phones. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more.

Devices with Numerical Keys or Touch Screens

Check the IP address on the system information screen.

Devices without Numerical Keys or Touch Screens

Check IP address through automatic IP announcement.

Note

You can also obtain the device’s IP address using the Akuvox IP scanner.

Download IP scanner:
https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP

Check IP Address of Akuvox Indoor Monitors

IP address(es) can be obtained on Akuvox indoor monitors. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more.

The routes may vary by model.

In this part, C313 is taken as an example.

Exception

To check the IP address of S560, press the # key for about 5 seconds and the device will automatically broadcast its IP address.

Check IP Address of Access Control Terminals

Obtain IP Address via IP Scanner

IP scanner allows you to search the device IP address(es) and to perform targeted device reboot, reset, network setting, etc.

Note

Installation

1. Decompress the rar. file downloaded.
2. Double-click on the setup.exe file.

3. Go through the installation process.

a. Click Next to start the installation.

b. Check to accept the terms of the license agreement, and click Next.

c. Enter User Name and Company Name, and click Next.

d. Click Finish to install the IP scanner successfully. The software icon will appear on the desktop.

Obtain IP Address

Note

To obtain the device IP address, your personal computer should be in the same LAN as the device.

Additional Features

Apart from checking IP address(es), you can export device information and perform targeted device network settings and web interface access, reboot, and reset.

Note

Before applying the following changes, enter the User Name and Password. The default is admin.

Log into Device Web Interface

Enter the device IP address in a browser, and you can log into the device web interface for configuration, troubleshooting, and more.

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<p>The post Factory Reset Akuvox Devices v2 first appeared on NVR IPCAMERA SECURITY.</p>

Troubleshoot Offline Camera

Troubleshoot Offline Camera

Learn how to troubleshoot when a new Verkada camera is offline

Updated over a week ago

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.

What is the LED status of the camera?

Camera has been solid orange for over 10 minutes

Camera is blinking blue for over 5 minutes

Camera is solid blue for over 5 minutes, says “waiting to be connected on Verkada Command”

Roles and Permissions for Cameras

Roles and Permissions for Cameras

Learn about the roles and permissions available for Verkada Cameras

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Cameras.

Org-level roles

Organization-level roles are configured on a per-user basis. Groups cannot be used to set organization-level roles.

Below, click the down arrow to the left of the role to learn more about the role and access.

Org Member

Org Admin

Verkada Cameras Troubleshooting 2024

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

CP52-E PTZ permissions

The CP52-E PTZ camera permissions determine who can manage the Sentry Mode feature.

Permissions model (example)

Here’s a simple example of a permissions model that a typical organization with several sites and users may employ:

Users and their required level of access

Permissions each user should be assigned

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Set Org Admin permissions

Revoke Org Admin permissions

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Customize roles and permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

Roles and Permissions for Command

Roles and Permissions for Command

Learn about the roles and permissions available to Command users and groups

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Command. It also explains how to customize roles and permissions.

Permission levels

Permissions are set at the following levels:

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Permissions considerations

Common user permission configurations

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Roles and permissions by Verkada product

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Org-level roles

Org-level roles are configured on a per-user basis. Groups cannot be used to set org-level roles.

Org member

Org Admin

Access Control Role

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Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

No Access

Site Live-Only Viewer

Site Viewer

Site Admin

Access Site Admin

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Customize Roles and Permissions

Verkada’s Roles & Permissions Customization feature enables Org Admins the ability to add or remove certain permissions from Site Admins and Site Viewers more granularly. Some organizations may want to limit or extend the permissions of the members of their organization based on their needs. Currently, we allow customization of permissions related to archives, link sharing, and user management.

FAQ

Why has my organization disappeared?

Why are cameras missing from my organization?

Why can’t I access certain features or settings, such as other users?

Resolve Issues with Missing Cameras

Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

Resolve Issues with Night Mode

Resolve Issues with Night Mode

Common issues with IR and Night Mode with steps to resolve them

Updated over a week ago

Each Verkada camera has night vision capabilities, using a sensor to detect low-light situations. When external lighting is low, the camera switches to night mode and records in black and white, using infrared (IR) LEDs to illuminate the environment. If the IR is emitted improperly through the dome or reflected into the lens, it negatively impacts image quality.

Common night mode issues

It is imperative that the dome remain free of debris and the camera is installed properly to achieve the best image quality. When viewing footage in night mode if the footage appears obscured it is most likely the result of one of the following scenarios:

Camera always in night mode

If your camera is always in night mode even where there is sufficient light in the environment the lux (light) value may need to be adjusted. If this is the case, reach out to Verkada Support for further assistance.

Environmental obstruction

If the camera is mounted too close to a wall, ledge, or light source, the image quality may be degraded due to IR reflection.

Recommendation. Ensure that cameras are mounted sufficiently far away from surfaces that may cause the IRs to reflect, such as light sources.

IR obstruction

If a first-generation Dome camera (D30 or D50) is operating in night mode when there is plenty of light, the IR sensor is likely obstructed by the camera housing.

To fix the obstructed light sensor, physically rotate the lens barrel assembly 180° so the sensor and IRs are visible through the camera case.

Example: Proper and improper orientation

Note: After rotating the lens barrel, the camera orientation may need to be changed in Command.

<p>The post Verkada Cameras Troubleshooting 2024 first appeared on NVR IPCAMERA SECURITY.</p>

By downloading the firmware from this web page you are agreeing to Hikvision’s Software User License Agreement. Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor, they may not be compatible with the North American region’s firmware and are considered to be “gray market” product. If your camera has “CH” in the serial number, you are most likely using a “gray market” product. 

Updating the firmware from this site can lead to several complications in those cameras, up to and including camera failure.  Restoring a “gray market” product to its original condition is a factory process and will result in a Chinese interface. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at cust.usa@hikvision.com.

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Upgrade Device Firmware

For a device added via IP/Domain, its new version can be detected by the Mobile Client. Once detected, you can upgrade the device to its latest version.

1.Enter the Device Information page.

• On the device list page, if the page is in the list mode, swipe the device name to the left and tap .

• On the device list page, If the page is in thumbnail mode, tap the device name or tap .

• On the Live View page. Tap  and then tap Settings.

Note:

For details about how to enter the Live View page, see Start and Stop Live View.

2.Tap  > Device Version to enter the Device Version page.

3.Tap Upgrade and then tap UPGRADE on the pop-up window.

The Mobile Client will download the upgrade file first and then start upgrading the device.

Note:

You can also enable the Mobile Client to automatically download the upgrade file in Wi-Fi networks once a new device version is detected. For details, see Auto-Download Upgrade File.

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UPDATING FIRMWARE

Hikvision regularly updates the firmware in our products to resolve potential issues and keep your system running smoothly. Below, you can find guidance on how to update your system accordingly.

Updating Hikvision IP Camera Firmware

To upgrade the firmware of a Hikvision IP camera, please follow the steps below:

1.Locate the appropriate firmware by clicking this link

2.Click on the firmware, then click download.

3.Agree to the license terms and conditions when prompted.

4.Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose Desktop to extract the final file to. A file labeled DIGICAP will appear on the desktop.

5.After the file is extracted, log into the camera using Internet Explorer or Firefox web browsers. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the upgrade procedure.

6.Log into the camera using the administrator username and password, then go to the Configuration tab. In this tab, go to Basic Configuration then System, and then click on the Maintenance tab.

7.On the bottom of the page under Remote Upgrade, press the Browse button to locate and choose the firmware file, which was previously saved on the Desktop. After selecting the file, click Open, then click Upgrade.

8.The camera will display a prompt that a reboot is necessary to complete the upgrade. Click OK. The camera will reboot when the firmware is successfully upgraded.

Click here to see a video tutorial of the above steps.

Upgrading Hikvision DVR/NVR Firmware

To upgrade the firmware of a Hikvision DVR or NVR, please follow the steps below:

1.Insert a USB flash drive into the computer’s USB port (Please note that the USB flash drive does not need to be empty; it may contain other files and documents).

2.Locate the appropriate firmware by clicking this link

3.Click on the firmware, then click download.

4.Agree to the license terms and conditions when prompted.

5.Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose the USB flash drive (typically labeled by letters E, F and so on) to extract the final file to. A file labeled DIGICAP will appear in the USB flash drive.

6.After the firmware has been extracted (unzipped), remove the USB flash drive from the computer and insert it into one of the available USB ports on the DVR/NVR unit.

7.On the DVR/NVR, go to the Main Menu, and then go to Maintenance.

8.From the sub-menus on the left click Upgrade. This will display the content of the USB flash drive.

9.Choose the DIGICAP file and press Upgrade.

10.An information window will pop up prompting that the unit will reboot after the upgrade is complete. Click YES.

11.To verify that the firmware has been upgraded, after the DVR/NVR is rebooted, go to the Main Menu, and then go to System Information. The current firmware version will be displayed.  

New Hikvision Firmwares 2024

Also Read : Hikvision How To Tutorials Chapter 1

How do I get Firmware Updates for my Hikvision Gear?

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/

Use the search bar to try and find your product. Firmware updates are usually available on the product page.

IF YOU BOUGHT EQUIPMENT FROM US:

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

If you didn’t buy equipment from us, please contact the people who you bought the equipment from.

How to Upgrade Camera Firmware via Hikvision NVR

This Video shows you how to upgrade your Camera firmware from the NVR.

Hikvision Australia’s website has firmware updates for available IP cameras.
https://www.hikvision.com/au-en/Support/Downloads/Firmware/IPC

NOTE this is only for IPC.

You will need to contact us if you can’t find your camera listed or if you require firmware for your NVR / DVR.
You will need to also provide the full serial number of the device as well as your current firmware.
This is to ensure upgrades are done properly. In some instances middlle firmware is required before upgrading to the latest version.

We do not recommend doing intercom firmware upgrades. Please check with us if there is any doubt.

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Lates Hikvision Firmwares 2024

How do I update Hikvision firmware remotely for my TetherX installation?

If your system was installed by one of our security installation partners please contact them to update your cameras. If you would like to update your Hikvision devices yourself please follow the guide below.
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1.Download the latest Hikvision firmware by visiting the Hikvision Downloads Page

Hikvision Downloads Page

Note: the UK firmware is different from the US firmware. For UK firmware, please follow use the UK Downloads page.
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2.Extract the firmware archive, it should contain the file: digicap.dav

3.Create a tunnel into your Hikvision device.

How to create a tunnel?

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4.Login to your Hikvision device and navigate to “Configuration” then “Maintenance”.

​

5.At the bottom of the page under the ‘Upgrade’ header, press on “Browse”

​

6.Use the file navigator window that pops up to select the digicap.dav file you downloaded earlier
​

7.Click on ‘Upgrade’

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The actual upgrade will take up to 10 minutes and the device will automatically reboot at the end of the upgrade process.
​
This video from Hikvision Technical Support shows the upgrade process:

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Click here to see a video tutorial of the above steps.

00 Temperature Screening-2020-07-10

01 Density Control-2020-07-10

02 Mask Detection-2020-07-17

03 Front Ends-2020-12-02 

04 Back Ends-2023-03-15

Access Control & Video Intercom-2020-12-02

Accessaries-2021-12-01

Alarm-2023-06-21 

ANPR & Speed Radar Display-2023-07-10

Dell image-2022-12-12

Mobile-2023-07-03 

Paxton related materials-2023-05-26

Portable Series-2024-02-06 

Thermal-2023-07-07 

Transmission & Display-2022-12-16

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DVR-2023-08-11 

IPC-2021-11-04 

NVR-2021-11-26 

PTZ-2021-09-23 

fw and model list.xlsx10.27KB2019-04-09

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Hikvision Firmware Download –
Intelligent Traffic Products

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Hikvision Firmware Download –
Access Control Products

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<p>The post New Hikvision Firmwares 2024 first appeared on NVR IPCAMERA SECURITY.</p>

How To Enable IP Camera Offline, Analog Camera Disconnection Notification Alerts

One of the most important features of any security system is its ability to alert you when something goes wrong. Whether it’s an IP camera offline or an analog camera that stopped working, a storage failure, or any other exception, you want to know about it as soon as possible. That’s why Camius DVR and NVR camera systems offer various options for setting up alerts or notifications for different events. While cheap IP and analog CCTV camera systems often lack this feature, Camius provides this advanced functionality, setting it apart from other systems.

Exception Settings in Camius NVR and DVR camera systems

Camius NVRs have ‘Exception’ settings under Setup >> Alarm >> Exception, where you can choose the alarm type. These include:

This is an example of the NVR’s local user interface menu while the recorder is connected to the monitor

Local User Interface and Web Browser Interface

The settings can be accessed through two interfaces:

This is an example of the menu while you access the Camius DVR or NVR recorder using a web browser

Push Notifications alerting about wireless or wired analog / IP camera offline on Camius View App

In addition to the settings on your Camius Security Camera DVR or NVR Network Video Recorder, you can also set up push notifications on your Camius View app. These notifications include Video Loss alarm and HDD alarm. To do this, you’ll first need to add the NVR to your app (follow this guide about adding the Camius DVR or NVR to the Camius View app).

Once the NVR is added, you can select the types of push notifications you want to receive directly from the app.

Push Notifications related to Storage (HDD or Micro SD card) installed to the Camius camera system)

Push Notifications related to the IP or Analog or Wireless Camera Disconnection

Read Also : LaView NVR Setup and User Guide

Regular maintenance can prevent issues like a CCTV camera disconnected, ensuring continuous surveillance.

Regular maintenance can prevent issues like a CCTV camera disconnected, ensuring continuous surveillance. However, sometimes problems may arise that affect the connection of your security cameras. In such cases, you need to troubleshoot the issue and find the cause of the disconnection. Depending on the type of camera system you have, the steps may vary. For analog security camera systems, you need to check the power supply, the cabling, and the DVR settings. For wired PoE power over ethernet camera systems, you need to check the network connection, the IP address, and the NVR settings. To learn more about how to troubleshoot these issues, you can refer to the following guides:

How to Setup DDNS on Camius DVR and NVR Surveillance Recorder?

To setup DDNS for Camius security cameras, you’ll first need to register for a DDNS service, obtain a domain name, activate DDNS in your camera’s network settings, and then input your DDNS account’s hostname, username, and password.

If you want to access your Camius DVR or NVR recorder remotely from your PC, you might encounter some difficulties with dynamic IP addresses. A dynamic IP address is one that changes every time you connect to the internet, making it hard to establish a stable connection with your recorder. That’s where DDNS comes in handy.

What is DDNS?

Dynamic DNS, or DDNS, stands for Dynamic Domain Name System, and it allows you to assign a static domain name to your recorder, regardless of its IP address. This way, you can always connect to your recorder using the same URL without worrying about IP changes.

Dynamic DNS lets you access your Camius security camera device on the internet with an easy-to-remember web address like “camiusnvr.dyndns.com” instead of a hard-to-remember IP address like 216.144.47.245. This is useful when you want to connect to your security camera, DVR, NVR from anywhere in the world.

Setting up DDNS

In this guide, we will take you through the steps of setting up DDNS on your Camius DVR or NVR recorder. You will need to have an account with a DDNS service provider, such as DDNS_3322, DYNDNS, NO_IP, CHANGEIP, or DNSEXIT.

Step 1:

Create an account on your preferred DDNS service provider website and a domain name (which is a hostname for your Camius DVR/NVR or an IP camera). Each of these providers offers free and paid accounts, which you need to select based on your requirements.

You will need to provide your email address and create a password. After verifying your email, you will be able to log in to your dashboard. The process of creating an account with DDNS service providers is similar.

Create a domain name for your recorder on the DDNS server. You can usually choose any domain name (hostname) you like, as long as it is not already taken. For example, you can use something like camius.no-ip.org or camius2023.dyndns.com

Step 2:

Configure DDNS settings on your Camius DVR or NVR recorder.

Step 3:

Step 4:

Enter the Domain name (hostname) in a web browser tab bar to access your Camius DVR/NVR remotely from a PC or Mac. Enjoy!

How do I backup NVR or DVR settings?

You can export the main menu settings you have configured to a USB flash drive, or import an exported setting file from USB flash drive to the NVR.

Camius user interface menu for reference to backup NVR, DVR configuration

Camius IPVAULT2256PR menu (16 Channel NVR)

Camius TRIVAULT4K2168R menu (16 Channel Hybrid DVR)

Camius IPVault1128PR menu (8 Channel NVR)

Camius IPVault1128PR menu (8 Channel NVR)

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Camius Hybrid DVR Camera Systems are in high demand by Gas Stations and Retail Stores

Security and surveillance are paramount today, especially for businesses like gas stations and retail stores. The demand for advanced surveillance solutions has risen with the increasing need to protect assets, employees, and customers. Camius, a renowned provider of security systems, introduces its innovative Hybrid DVRs, a perfect solution for enhancing security in gasoline pumps and retail stores. This article explores the numerous advantages and unique features of Camius Hybrid DVR camera recorders that make them stand out in the market.

1. Gas Stations, Retail stores upgrade to Camius 4K security at minimal cost

One of the major benefits of choosing Camius DVR camera systems is their cost-effectiveness. Camius innovative 8 and 16-channel DVR recorders significantly reduce the cost of upgrading surveillance systems by eliminating the need for new wiring. Business owners can retain their existing coaxial wiring infrastructure and only replace the DVR recorder and cameras when necessary.

Traditional camera upgrades often entail the labor-intensive process of rewiring the entire premises, which can be time-consuming and expensive. With Camius DVR camera systems, this hassle is eliminated. The compatibility with existing coaxial wiring not only saves costs on new cabling but also reduces the installation time, causing minimal disruption to the business operations during the upgrade process.

Moreover, reusing the same wiring infrastructure does not compromise the system’s performance or reliability. Camius DVRs are designed to seamlessly integrate with the existing coaxial cables, ensuring smooth transmission of high-definition video and data without any loss in quality.

By opting for Camius DVR camera systems, business owners can enjoy cutting-edge surveillance technology without breaking the bank. The ability to upgrade to the latest DVR recorder and cameras as needed while keeping the existing wiring makes Camius an economical and future-proof choice for filling stations and retail stores.

In conclusion, Camius Hybrid DVRs offer various benefits, including reduced upgrade costs, compatibility with existing wiring, and ease of installation. Business owners can enhance their security measures without a significant financial burden and rest assured knowing they have invested in a reliable, advanced, and cost-effective surveillance solution.

2. The Power of Hybrid DVRs

2.1 What are Hybrid DVRs?

Hybrid DVRs combine the capabilities of traditional Digital Video Recorders (DVRs) and Network Video Recorders (NVRs). They allow users to utilize both analog and IP cameras, providing flexibility and compatibility with existing systems.

12 Channel Hybrid DVR camera recorders

24 Channel Hybrid DVR camera recorders

2.2 The Advantages of Hybrid Technology

Camius Hybrid DVRs offer businesses the best of both worlds. By supporting analog and IP cameras, they enable a seamless transition from analog to IP surveillance, protecting previous investments while embracing modern technologies.

3. Ultra High Definition Surveillance

3.1 Crystal Clear Resolution

Camius Hybrid DVRs support high-definition cameras, capturing clear and detailed images. This level of resolution is crucial for identifying faces, license plates, and other critical details in businesses.

3.2 4K Ultra HD Recording

With 4K Ultra HD recording capabilities, Camius surveillance DVR camera reocrders ensure that every inch of the surveillance area is captured in astonishing clarity, leaving no room for ambiguity or doubt.

4. Intelligent Video Analytics

4.1 Smart Motion Detection

Camius Hybrid DVRs are equipped with intelligent video analytics, including smart motion detection. This feature lets the system detect and alert users of unusual activities, such as unauthorized access, loitering, or suspicious movements. Only with Camius DVR records can you detect video motion, vehicles, and pedestrians! You can also set multiple motion detection areas for analog and IP cameras.

Web browser view

4.2 Advanced AI Technology

Integrating advanced AI technology empowers these DVRs to recognize specific objects, track movements, and even provide heat mapping to identify high-traffic areas in commercial locations.

AI functions with Analog and Camius IP cameras (TRIVAULT4K2168R)

5. Remote Access and Mobile Monitoring

5.1 Stay Connected Anywhere, Anytime

Camius Hybrid DVRs offer remote access capabilities, enabling business owners and managers to monitor their business premises using smartphones, tablets, or computers from anywhere in the world. Whether you have a Windows PC, Apple Mac or iPhone, iPad, Android smartphone, or tablet, the DVR is compatible!

5.2 Real-time Alerts on the Go

With mobile monitoring, users receive real-time email alerts and push notifications on their devices, ensuring prompt actions can be taken in case of emergencies or security breaches.

6. Enhanced Storage Options

6.1 Efficient Data Storage

Camius Hybrid DVRs support various storage options, including 3.5″ SATA HDD, 2.5″ SSD, and even Cloud storage, ensuring ample space to retain crucial surveillance footage for extended periods.

Camius Hybrid DVR camera recorders work with Dropbox and Google Drive. Click HERE for more information.

6.2 Scheduled Backup and Archiving

The DVRs allow users to schedule automated backups and archiving, providing an additional layer of data protection and seamless storage management.

7. DVR Recorder with User-Friendly Interface

7.1 Easy Setup and Configuration

Camius Hybrid digital video recorders boast a user-friendly interface, simplifying the setup and configuration process. Business owners can quickly deploy the system without requiring extensive technical expertise.

CLICK HERE for the DVR installation guide

7.2 6.2 Intuitive Control

The intuitive control panel and mobile app make it effortless for users to navigate through various features and access the necessary information promptly.

8. Conclusion

Camius Hybrid DVRs have proven to be a game-changer for businesses, offering a perfect security solution with their hybrid capabilities, high-definition surveillance, intelligent video analytics, remote access, and user-friendly interface. By choosing Camius Hybrid DVRs, businesses can ensure comprehensive security, loss prevention, and a safer environment for customers and employees alike.

FAQs

1. Are Camius Hybrid DVR camera recorders compatible with existing security camera systems?

Yes, Camius Hybrid DVR recorders are designed to be compatible with both analog CVBS, AHD, CVI and TVI  and IP Onvif conformant cameras, making them an ideal choice for businesses looking to upgrade their security systems without discarding existing cameras.

2. How can I access the recorded footage remotely?

You can access the recorded footage remotely through Camius’ user-friendly mobile app or Camius DVR software. Simply install the app on your smartphone or tablet, and you can monitor your gas pumps and retail stores from anywhere with an internet connection.

3. What is the storage capacity of Camius Hybrid DVRs?

Camius Hybrid DVRs support various storage options, including HDD, SSD, and Cloud storage. The capacity can be chosen based on the business’s needs and the required retention period for surveillance footage. CLICK HERE for the list of compatible hard drives

4. How reliable are Camius Hybrid DVRs in terms of data protection?

Camius analog DVR camera recorders come with advanced data protection features, including scheduled backup and archiving. These ensure that your surveillance footage is securely stored and protected from data loss or tampering.

How to use 2 way audio security cameras?

The feature of two way audio security cameras empowers users to both receive and transmit audio through their IP camera, adding an extra layer of interactivity and communication to the security setup.

Camius presents its cutting-edge 4K spotlight PoE cameras that come equipped with built-in high-quality microphones and speakers, eliminating the need for external attachments to enable the two-way audio function. For optimal performance, it is recommended to install Camius PoE cameras alongside Camius PoE or Non PoE NVR recorders or Hybrid DVRs.

 .

The latest R series NVR and DVR recorders facilitate seamless control of Camius spotlight cameras, microphones, and speaker volumes directly from the NVR settings. Additionally, users can conveniently modify the audio encoding format per their requirements. To troubleshoot two-way audio, turn down the input volume and output volume and test switching audio code type (G711A and G711U).

Two factors can affect the audio quality: network and distance.

The recommended distance for the microphone to transmit quality sound is 9.5 to 16 feet.

To engage in two-way audio communication, the Camius View app is the go-to platform.

Here’s a simple guide to using the 2 way audio security cameras feature:

It’s important to note that the two-way audio experience with Camius security cameras is characterized by live bidirectional communication and not an intercom-type function.

In most scenarios, the mute function is enabled by default. By enabling audio, users can record audio from the microphone of their security camera. To listen to the recorded audio, whether in live mode or during playback, it is necessary to open the individual channel in full screen on which the audio-enabled security camera is operating. This applies to both NVR and app usage.

However, it’s crucial to exercise caution while utilizing surveillance audio, as its usage might be restricted or subject to regulations depending on the location. Always ensure to verify with local authorities on the proper and legal use of security cameras with audio to avoid infringing upon privacy laws. Unauthorized audio recording can be considered illegal in certain jurisdictions. Hence, Camius emphasizes the significance of complying with local laws and assumes no liability for the misuse of its surveillance cameras that do not align with the respective regulations.

The Impact of Artificial Intelligence in IP Cameras: Why Camius Stands Out

In recent years, the integration of artificial intelligence (AI) has revolutionized various industries, and the field of IP cameras and other security systems is no exception. AI-powered IP camera systems have significantly enhanced surveillance capabilities, enabling advanced analytics, real-time monitoring, and improved security. Among the leading players in this field, Camius stands out as a pioneering brand that has embraced AI technology to deliver exceptional performance and innovation. In this article, we will explore the applications of AI in IP camera systems and why Camius has become a prominent name in this industry.

The Role of Artificial Intelligence in Security Camera System

Artificial intelligence has transformed IP camera systems by providing advanced functionalities and intelligent features that greatly enhance their effectiveness. Here are some critical applications of AI in IP camera systems:

Why Camius Stands Out

Among the various brands in the IP camera industry, Camius has emerged as a frontrunner in implementing AI technology into their camera systems. Here are some reasons why Camius stands out:

Artificial intelligence has revolutionized the IP camera industry, enabling advanced analytics, real-time monitoring, and enhanced security. Camius has distinguished itself within this landscape by harnessing AI technology to deliver cutting-edge IP camera systems. Through its robust AI algorithms, customizable solutions, real-time insights, scalability, and user-friendly interfaces, Camius has established itself as a prominent player in the field. As AI continues to evolve, Camius remains committed to pushing the boundaries of innovation.

<p>The post Camius Devices FAQs and How-Tos first appeared on NVR IPCAMERA SECURITY.</p>

What is Hikvision AcuSense?

By minimizing false alarms triggered by animals, falling leaves, heavy rain, and other moving objects, AcuSense enables businesses and homeowners to focus security resources on real threats.Easy and affordable Artificial Intelligence has come to the mass market and a diverse set of users. Read on to learn more.

Hikvision AcuSense

Read More :

• How do I stop my Hikvision NVR from beeping?
• Hikvision Hik-Connect complete setup guide
• New Hikvision Hilook Firmwares 2022

INTRODUCTION

Demand Analysis

In traditional CCTV systems, all the moving objects in the picture will trigger the perimeter alarm, which may generate a lot of false alarms. Users have to waste a lot of time dealing with false alarms, and the alarm is unreliable. In addition, when the target needs to be found in the video, it needs to be manually searched by video playback, which is time consuming and laborious, and it is easy to lose key targets, which is very inconvenient.

After solving the basic monitoring and video problems, users need to receive more accurate alarms and to have a more convenient target search function to better use the monitoring system.

Solution

Some false alarms can be filtered by using a thermal camera, vibration optical fiber, radar, and other equipment. The cost of the whole system is too high, and it cannot meet the requirement of finding the target quickly afterwards.

With the development of artificial intelligence, target classification can be realized directly based on the video screen, and false alarm reductions and target retrieval can be provided, which can provide users with very cost-effective schemes.

System Architecture

Hikvision’s AcuSense Series of cameras and NVRs can prevent false alarms by identifying humans and vehicles when defining line crossing detection and triggering an alarm when only the selected object type (human and/or vehicle) is detected.

To set up False Alarm reductions and target classification without additional products, an AcuSense NVR and/or AcuSense cameras are required.

Figure 1, System Architecture Diagram

Function Description

Target Classification

By upgrading the hardware of conventional products, Hikvision has loaded artificial intelligence technology into the chip of the equipment. The equipment can classify and identify the objects appearing in the picture such as humans, vehicles, rainwater, light, leaves, animals, etc. Object classification is the basis for realizing false alarm and key target alarms.

Figure 2, Target Classification

False Alarm Reductions and Quick Target Search

Through target classification, alarms caused by animals, light, rain, leaves, or other objects can be filtered out, and only alarms triggered by human bodies and vehicles will be received. This is the function of a false alarm reduction.

In addition, in the face of a large number of monitoring video data, when searching key information such as people or cars, the target retrieval function is used. The device will record human body and vehicle information automatically, and solve the issue that video playback is time-consuming and easy to miss.

False Alarm Dy imhi

False Alarm by Rain

False Alarm by Animal

Figure 3, False Alarms

• False Alarm Reductions

* Quick Target Search

Human & vehicle targets detected efficiently.

The interference caused by other objeclsfanimal, leaf, light, rain, etc. f can be eliminated efficiently.

Human Target Search & Vehicle Target Search (supported by Hikvision AcuSense NVBs)

AcuSense Camera &

Main Functions

Figure 4, False Alarm Reductions and Quick Target Search

Configuring False Alarm Reductions

VISION

Live View

Playback

Picture

Configuration

Figure 5, Configuration > Event > Smart Event > Area Settings

1. Go to Configuration > Event > Smart Event > Line Crossing Detection in the local interface.
2. Use the pull-down list to select the camera to configure.
3. Check the Enable Local Smart Analysis checkbox to have the local NVR perform the smart analysis with a non-AcuSense camera. The NVR will acquire only the camera stream for intelligent event analysis, and the NVR will not acquire the camera’s smart event configuration. Up to four 8 MP non- AcuSense cameras are supported for false alarm reductions, and sub-stream resolution of these cameras have to be under WD1 (960*576). If this box is unchecked, the AcuSense camera (required in this case) will do the analysis. The NVR will acquire smart event configuration and alarm information from the camera.

NOTE: The NVR and camera configuration screens will slightly differ. This document uses the NVR configuration screens as examples.

1. Check the Enable Line Crossing Detection checkbox to activate line crossing detection.
2. Check one or both Detection Target checkboxes to set the type of object to trigger the alarm:

• Human: Alarm will be sent only if triggered by human(s).
• Vehicle: Alarm will be sent only if triggered by vehicle(s).
• No Box Checked: Alarm will be sent by any object(s).

1. Click the Area Settings tab.
2. Use the pull-down menu to set the line number to define (1-4). Up to four line crossing lines can be defined. The target classification can be set separately for each line.
3. Drag a line in the live view area with the left mouse button; release to end the line. Select line with left mouse button to move or resize the line.
4. Configure the line by clicking on one of the buttons:

• Max. Size*: Drag with the left mouse button to define a rectangle representing the maximum object size that will be detected crossing the defined line.
• Min. Size*: Drag with the left mouse button to define a rectangle representing the minimum object size that will be detected crossing the defined line.
• Draw Area: Drag with the left mouse button to define the total area to monitor.
• Clear: Click Clear, then click Save, to delete all line settings.

1. Use the pull-down menu to select the line crossing direction that will trigger the alarm:

• A<->B: Alarm will be triggered if object moves across the defined line from A side to B side or from B side to A side.
• A->B: Alarm will be triggered if object moves across the defined line from A side to B side.

Available only when configuring through the local NVR; setting will not appear if configuring through the camera.

• B->A: Alarm will be triggered if object moves across the defined line from B side to A side.

1. Set line crossing Sensitivity (0-100). The sensitivity value = 100 – S1/ST x 100, where S1 is the area of the target that has crossed the line and ST is the actual area of the target. The higher the sensitivity, the easier it is to trigger the alarm.
2. Click Save to save the line crossing settings.
3. Repeat for additional lines, up to four total.
4. Click Save.

Configuring Arming Schedule

Figure 6, Arming Schedule

1. Click the Arming Schedule tab to display the Arming Schedule section.
2. Drag the left mouse button to draw/modify blue timelines to define the times and days that the defined alarm will be active. The line may be resized and/or re-positioned using the mouse.

NOTE: Click X Delete to delete a highlighted blue timeline.

Click the HU Delete All to delete all of the defined blue timelines.

1. Click Save to save the schedule settings.

Configuring Linkage Method

Figure 7, Linkage Method

1. Click the Linkage Method tab to display the Linkage section.
2. Check the alarm action checkboxes you wish to configure:

• Normal Linkage

• Send Email – An alarm will cause the system to send an e-mail notification to the pre­defined e-mail address.
• Notify Surveillance Center – An alarm will cause notification to be sent to the pre-defined Surveillance Center.
• Upload to FTP/Memory Card – An alarm will cause the system to upload a notification to a pre-defined FTP site or memory card.
• White Light Flashing (Strobe Light and Audio Alarm/SL models only) – An alarm will cause the camera’s white light to flash (strobe).
• Audible Warning (Strobe Light and Audio Alarm/SL models only) – An alarm will cause the system to generate an audible alarm.

• Trigger Recording^[1]

• A1 – An alarm will cause this camera to start recording.

1. Click Save to save the alarm action settings.

Configuring White Light Output (Strobe Light and Audio Alarm/SL Model Only)

1. Go to Configuration > Event > Basic Event > White Light Alarm Output.
2. Set Flashing Duration from 1 to 60 seconds.
3. Set Flashing Frequency to High (interval 0.6 seconds), Medium (interval 1 second), or Low (interval 1.5 seconds).
4. Click Save to save the settings.

Figure 8, White Light Alarm Output

Configuring Audible Alarm Output (Strobe Light and Audio Alarm/SL Model Only)

Figure 9, Audible Alarm Output

1. Go to Configuration > Event > Basic Event > Audible Alarm Output.
2. Set Alarm Sound Type – Click the drop-down list to select one of 10 types of built-in alarm sounds.

NOTE: Importing local audio files is not supported.

Details of 10 Types Built-in Alarm Sounds

Figure 10, Alarm Sound Type Pull-Down List

1. Set Alarm Times – Enter how many times the alarm sound will repeat, from 1 to 50 times
2. Set Sound Volume – Volume can be set from 1 (softest) to 100 (loudest).

Checking Alarms

Use the Web interface to check the defined alarms.

Figure 11, Line Crossing Detection (Target: Vehicle)

1. Perform the following steps to show the defined lines and draw area overlaid on the image.

A Go to Configuration > Local > Rules.

2 Check the Enable checkbox.

Figure 12, Enable Target Rule Box

1. Check the alarm on the network camera’s Web preview interface. When someone crosses the line, the perimeter box and line crossing lines turn red.

Figure 13, Human Triggers Line Crossing Detection Alarm

Figure 14, iVMS-4200 Filter Human Alarm

NOTE: The rule box displayed in the network camera Web preview interface does not make target classification judgments; the alarm information is subject to the search result received from the alarm receiver and NVR. A comparison of the Web interface with the alarm receiver (such as iVMS-4200 client) can be used to distinguish if false alarm reductions has been performed.

Quick Target Searching

NVR Search Capabilities

File Management Search

1. On an AcuSense I-Series NVR, go to File Management.
2. Highlight Human Files or Vehicle Files.
3. Time: Set the time frame you wish to search.
4. Camera: Set the camera you wish to search.

5. File Type: Set file type you wish to search, Videos or Pictures.

For DS-9664N/-/8 local interface, file type must be specified with search conditions.

NOTE: AcuSense NVRs can switch between picture and video on the search results page without having to perform the search again.

6. Set the search choices:

• Select the target image in the red box area on the upper left corner, and listed picture will be a close-up view of the target.
• Select the source image in the red box area on the upper left corner, and listed picture will be the original picture.
• Select video in the red box on the upper right corner, and listed files will all be video files.
• Select picture in the red box on the upper right corner, and listed files will all be picture files.
• Select All, and the images and videos will be displayed together.

İDS-7732NXI-I4/16P/4S Local Interface

File type can be actively switched using the options located at the top right. Both picture and video results can also be listed together by using the All option.

Smart Search

AcuSense NVRs support smart search for Human Body Detection and Vehicle Search. Picture and video is combined on the search results preview screen.

IDS-7732NXI-I4/16P/4S Local Interface

NOTE: I-Series NVRs do not support smart search for human and/or vehicle target filtering.

DS-9664NI-I8 L ocal Interface

False Alarms Search

AcuSense NVRs can display all false alarms by using the All Files search (set event type to “False Alarm”). False alarms are generated by objects that approach being mistaken for a human or vehicle.

Figure 15, False Alarms

iVMS-4200 Client

Figure 16, Add Network Camera

Adding a Network Camera

1. Add the camera in the iVMS-4200 Device Management section.

Figure 17, iVMS-4200 View Alarm Information (Human)

1. View the triggered alarm on the iVMS-4200 Alarm Event interface. Alarm detail information will be labeled Human or Vehicle, as shown in the figure below.

Figure 18, iVMS-4200 View Alarm Information (Vehicle)

NOTE: The Target Type shown on the iVMS-4200 is the same as the Detection Type set in the configuration interface. Alarm information triggered by the unchecked category will be filtered and will not be displayed on the iVMS-4200.

1) Set Detection Type to Human, then the iVMS-4200 will display only Human target type alarm information.

2 Set Detection Type to Vehicle, then the iVMS-4200 will display only Vehicle target type alarm information.

Viewing Alarm on GUI Interface

The NVR’s local GUI interface cannot classify Humans and Vehicles in this version.

The current mechanism: after checking Smart Detection, the GUI interface will display all alarm pictures without classification between humans and vehicles (this feature will be optimized by the end of the year).

Figure 19, NVR local GUI interface

Viewing Alarms on iVMS-4200

1. Add the NVR on the iVMS-4200 Device Management interface.

Figure 20, Add NVR on iVMS-4200

Figure 21, View Alarm Information on iVMS-4200 (Human)

2. View the triggered alarm on the iVMS-4200 Alarm Event interface. Alarm detail information will label the target category as Human or Vehicle, as shown in the figure below.

Figure 22, View Alarm Information on iVMS-4200 (Vehicle)

The NVR alarm upload via iVMS-4200 is the same as for a network camera. The Target Type shown on the iVMS-4200 is consistent with the Detection Type set on the configuration interface. Unchecked categories will be filtered out and will not be displayed on the iVMS-4200.

Known Issue

When adding network cameras to the NVR, the NVR will issue a 24-hour arming schedule to the camera by default. After the camera is connected, configuring an arming schedule on the NVR will affect only whether the alarm is reported and displayed on this NVR, but the camera setting time will not change. If other terminals access the camera, the alarm will still be received.

Product List

Installation Requirements

• The proposal altitude of installation distance is 3 to 5 meters, equipment bow angle is approximately 10°, specific adjustments are according to the environment.
• The maximum monitoring distance depends on the lens’ focal length. The table of the maximum monitoring distance for the specific focal length is as follows:

• The monitoring area cannot be covered by nearby objects. Do not shoot backlight at the installation position, which will affect the image effect. The following shows a perimeter environment installation:

Figure 23, Installation of the Perimeter Environment

• The equipment installation needs to pay attention to certain blind areas. The calculation method of blind area distance is as follows:

Height

Horizontal Line

Depression Angle

H

D —» * Monitor Distances

• D = H • tan(90° – a/2 – p)
• D: Camera monitoring blind area H: Mounting height
• a: Vertical field Angle p Angle of depression

• Recommended Scenario:

• Try to avoid getting too close. It is recommended that the target be more than three meters away from the camera. For example, avoid scenes with lots of trees nearby.
• If there is a mirror in the environment, the mirror image or shadow can easily lead to false alarm

triggering.

• Adjust the camera angle during installation to avoid interference from high brightness lights or headlights.
• Domes are not recommended for outdoor scenes, IR reflect can seriously affect the accuracy of the alarm, as shown below:

– Heavy traffic scenes such as station, airport, theater, etc., will generate a lot of perimeter alarms, so it is suggested to avoid these types of scenes.

– Avoid situations where personnel targets are too large. AcuSense NVRs can analyze target sizes between 1/16 and 1/2 of the image’s vertical size. For example, if the camera’s resolution is 1080p, the vertical size of the target should be between 64 and 540 pixels.

In the following scene, the target takes up almost the whole picture. Adjusting the camera angle so that a targets is detected from a far distance so that it appears a suitable size is suggested.

Using Region Entrance/Exiting Detection instead of Intrusion/Line Crossing Detection is recommended for region intrusion of fixed scenarios.

1. Available alarm outputs will vary by NVR and camera. ↑

<p>The post Hikvision AcuSense NVR User Manual first appeared on NVR IPCAMERA SECURITY.</p>

Safire NVR Setup Guide

Read Next :

• XMEYE NVR Installation Guide
• ClareVision NVR and Camera General Guides
• UNIARCH NVR DVR Full installation user manual

Email settings in Recorders and Cameras: Gmail and Yahoo

Let’s explain how to add these two servers to a recorder or camera, bearing in mind that it may be easier to do so with Yahoo as there are fewer steps to configure.

GMAIL

The data of this mail server are the following:

Smtp server: smtp.gmail.com

SMTP Port: 587

Enable TTL

It’s also important to enable POP and IMAP in your mail.

It is also necessary to activate the sending of emails from less secure applications, from this tab: https://www.google.com/settings/security/lesssecureapps

IMPORTANT: Do not enable two-step gmail protection

Example: brand Safire Safire with Gmail

YAHOO

Smtp server: smtp.mail.yahoo.com

SMTP Port: 587

Enable TTL

Example: X-Security brand with Yahoo

VCA (Area Intrusion Detection) configuration concepts from a SAFIRE video recorder

Threshold: Time, in seconds, that the target must remain within the detection zone to generate an alert.

Sensitivity: Inverse of the percentage of the target area entering the detection zone, relative to the total target area, to generate an alert. The formula that describes this concept is A/A+B>100-S, where A is the target area within the zone, B is the target area outside the zone and S is the sensitivity. A value of 80 will only trigger the alert when at least 20% of the target enters the area.

Percentage: Minimum area (in percentage) of the detection zone that has to be occupied to generate an alert.

Follow a guide in English for installation and configuration of VCA rules

SAFIRE How to setup …pdf

Slot for SD card in camera SF-IPSD6525UAWH-2

To find the space dedicated to the SD card, follow the hereby attached scheme:

Activate PIR detection and alarm sound on SF-IPCU202AWH-2W

With this configuration the PIR will alert our mobile device and the camera will emit an alarm sound in case of detection or event.

These two options can be managed from the camera’s own web interface.

To arm and disarm the PIR notifications, it is possible to configure it from the app (while the sound management has to be managed by web).

Installation and Configuration manual of TrueSense technology

<p>The post Safire NVR Setup Guide first appeared on NVR IPCAMERA SECURITY.</p>

When adding a device by scanning QR code or Hik-Connect domain, if the result shows that the device has been added to another account, you should unbind it from the account before you can add it to your account.

1. Add the device by scanning QR code or Hik-Connect domain.

   See Add a Device by Scanning Device QR Code or Add a Device by Hik-Connect Domain for details.

2. On the Result page, tap Unbind Device to start unbind the device from its account.
3. Optional: If the network exception occurs, perform the following operations.
   • Tap Connect to Wi-Fi to connect the phone to the Wi-Fi network and make sure the device is in the same local area network with the phone.
   • Tap Or you can unbind the device from its account in local GUI to unbind the device via local GUI.

   Note:

   Unbinding the device via local GUI should be supported by the device.

4. On the Unbind Device page, enter the device password and the verification code displayed on the image.
5. Tap Finish.

Hik-Connect Hikvision Unbind Device from Its Original Account

Read Next : Hikvision Hik-Connect complete setup guide

Add a Device by Scanning Device QR Code

You can add the device by scanning the device’s QR code.

1. On the device list page, tap  > Scan QR Code to enter the Scan QR Code page.
2. Scan the QR code.

   • Scan the device QR code by aligning the QR Code with the scanning frame.

     Note:

     • Usually, the QR code is printed on the label, which is on the back cover of the device.

     • Tap  to enable the flashlight if the scanning environment is too dark.

   • If there are device QR codes in photo album of the phone, tap  to extract QR code from local album.

3. Optional: Perform the following operations if the following situations occur.

   • If the system fails to recognize the QR code, tap  to add the device manually. See Add a Device by Hik-Connect Domain or Add a Device by IP/Domain for details.

   • If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.

   • If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

   • If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Activate an Inactive Device for details.

   • If the Hik-Connect service is disabled for the device, you should enable the function (excluding the access control device). For details, see Enable Hik-Connect Service When Adding Device on Mobile Client for details.

4. Tap Add on the Result page.
5. Enter the device verification code.

   The device will be added successfully.

   Note:

   • The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

   • For details about enabling Hik-Connect service, see Enable Hik-Connect Service for Device.

6. Optional: Tap Configure DDNS to configure DDNS.

   Note:

   • See Set DDNS for details.

   • After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported and the streaming speed will be faster than streaming via Hik-Connect service.

   • If you skip this step, the device will be accessed via Hik-Connect service.

7. Tap Finish.
8. Optional: Delete the device.

   • On the device list, if the list is in list mode, swipe the device name to the left and tap  > Delete Device.

   • On the device list, if the list is in thumbnail mode, tap the device name or tap , and then tap Delete Device.

Add a Device by Hik-Connect Domain

For devices which support Hik-Connect service (a cloud service provided by Hikvision), you can add them manually by Hik-Connect domain.

1. On the device list page, tap  > Manual Adding to enter the Add Device page.
2. Select Hik-Connect Domain as the adding type.
3. Enter the device serial No. manually.

   Note:

   • By default, the device serial No. is on the device label.

   • For the video intercom devices, when entering the serial No. of the indoor station, the corresponding door station will also be added to the Mobile Client automatically.

   • An indoor station can be linked to multiple door stations.

4. Tap  to search the device.

   Note:

   • If the device has been added to another account, you should unbind the device from the account first. See Unbind Device from Its Original Account for details.

   • If the device is offline, you should connect a network for the device. For details, see Connect Offline Device to Network for details.

   • If the device is not activated, the Activate Device page will pop up (excluding the access control device). You should activate the device. For details, see Activate an Inactive Device for details.

   • If Hik-Connect service is disabled for the device, you should enable the function (excluding the access control device). For details, see Enable Hik-Connect Service When Adding Device on Mobile Client for details.

5. Tap Add on the Result page.
6. Enter the device verification code.

   The device will be added successfully.

   Note:

   • The default device verification code is usually on the device label. If no verification code found, enter the device verification code you created when enabling Hik-Connect service.

   • For details about enabling Hik-Connect service, see Enable Hik-Connect Service for Device.

7. Optional: Tap Configure DDNS to configure DDNS.

   Note:

   • See Set DDNS for details.

   • After DDNS being enabled, the device will be accessed via IP address in priority, so that remote configuration of the device will be supported, and the streaming speed will be faster than streaming via Hik-Connect service.

   • If you skip this step, the device will be accessed via Hik-Connect service.

8. Tap Finish.
9. Optional: Delete the device.

   • On the device list, if the list is in list mode, swipe the device name to the left and tap  > Delete Device.

   • On the device list, if the list is in thumbnail mode, tap the device name or tap , and then tap Delete Device.

Video

<p>The post Hik-Connect Hikvision Unbind Device from Its Original Account first appeared on NVR IPCAMERA SECURITY.</p>

The software is easy to deploy and operate, suitable for smalland medium-size applications such as for super market, parking lot and residential area.For more details, see datasheet.

Directly connected camera: Camera that is directly managed by the software (in comparison with NVR connected camera).
NVR connected camera: Camera that is managed by the software via an NVR (in comparison with directly connected camera).
IPC: IPC, IP camera and camera refer to the same thing in this manual.
PC: The computer that runs the software, also mentioned in this manual as the client.

NOTE：

The 64-bit OS and software are recommended. Live view and playback consumes RAM, and the 32-bit software has a relatively small RAM. When RAM is running low, the software will be unable to play more channels of live or recorded videos, and it will display a message indicating insufficient RAM.

Installation and Startup 

1. Double-click the .exe file, and follow the wizard to complete the installation.
2. When installation is complete, double-click the shortcut icon to start the software.
3. Log in with the default username/password (admin/123456).
4. You see the main page when logged in. The main page includes the control panel, some functional buttons and the system menu.

NOTE：

• The default password is intended only for the first login. For security, please set a strong password when logged in (see User Management). A strong password shall include at least nine characters comprising all three types: digits, letters, and special characters. Please keep the password safe and change it regularly.
• The password for admin (123456 or others) does not change after an upgrade or a reinstall of the software.
• For first time use, a config wizard will guide you to add devices and start live view. The wizard uses the default username (admin/123456) to add devices.

GUI Introduction 

The main page is displayed after you log in. The main page consists of the control panel and some functional buttons.

The control panel includes the Common and Basic/Smart areas. Click an icon to access the corresponding module. You may drag an icon to change its position with another icon.

Click the buttons in the top right corner:

Icon	Description
	Menu. Click an icon on the menu to access the corresponding module.
	Change appearance. You can choose the light or the dark theme color for the client.
	Switch account.
	Lock the GUI
	Open configuration wizard, user manual, view version number and update information. Note: If updates are available, you can click to view details and download the new version.

The buttons in the bottom left corner: 

Icon	Description
	View realtime alarms, turn on/off alarm sound, enable/disable alarm-triggered live video.
	View alarm triggered live video.
	Download recording.
	View and manage download tasks.

Device Management 

Devices include encoding devices, decoding devices, cloud devices, access control devicesand network keyboards.

The software supports up to 64 local devices and 64 cloud devices, up to 512 local channels and 512 cloud channels.

Encoding Device 

Add Device 

Encoding devices include IPC (also referred to as IP camera,camera, or video channelin this manual), Network Video Recorder (NVR)and hybrid NVR.

NOTE:

• Managing a device with different management software programs may cause unexpected problems.
• Please always add devices as admin (enter username “admin”).

Click Device Managementon the control paneland then follow the steps:

1. Click Device > Encoding Device. The page is divided into two areas with two lists:

• Online Device list: The software searches online devices and refreshes automatically. Note: The discovered devices are not added yet, and you need to add them manually (see step 2).
• Managed Device list: lists devices that have been added to the software.

2. On the Online Device list, select device(s) and then click Add. You may add devices to different groups.

The software uses the default username (admin/123456) to add a device. If the password of a device has been changed and is not 123456, you need to change the password in step 3.

In the Online Device list, you may:

• Click Refreshto refresh the list.
• Click Search Configto specify a network segment to search.
• Right-click a device to visit itsWeb interface.

3. On the Managed Device list, check the status of the added devices and do the following:

To	How To
Add device	1) Click Add. 2) Choose a mode. The device username (admin) and password are always required, regardless of the mode you choose. IP/Domain: Add a device with a known IP address. IP Segment: Add multiple devices with continuous IP addresses. MyDDNS: DDNS must be enabled on the device and port mapping must be completed beforehand. See Appendix for details. 3) Click Add to add to the default group, or Add to Group to add to a specified group.
Edit Device	Select device(s) and then click Edit. This button is especially useful when you want to set the same username and password for adding multiple devices.
Delete device	Select device(s) and then click Delete. The deleted online devices are still on the Online Device list.
Sync time	Click TimeSync to sync your PC’s system time to the selected devices.
View device status	Click Status to view device online/offline status, alarm subscription status, recording status, and storage medium status. You may refresh manually or set an interval to refresh automatically.
Use buttons in the Operation column	: Edit device name, IP address, username/password. If the device status is Offline(incorrect username or password), click this button and change the password to the actual password. You may also double-click to edit a device.  : Configure image, encoding and OSD settings of a device (see Configure an Encoding Device).  : Visit the Web interface of the device.  : Restart device.

Configure Device 

On the Managed Device list, click  for an online device to configure image, encoding,OSD and temperature measurement settings without opening the Web interface of the device.

NOTE:

• This function requires device support and it may be unavailable if the device version is too low.
• Temperature measurement parameters are available to thermal cameras only.
• The configurations displayed may vary with device version and how the device is managed.
• For detailed explanations of image, encoding, OSD and temperature measurement parameters, please see device user manual.
• OSD configuration is not available on Mac OS.

The changed image and OSD settings take effect immediately. Encoding and temperature measurement settings must be saved first before they take effect.

For an NVR, you need to select a camera from the drop-down list.

When configuring OSD, you can double-click the image to display in full screen; the blue boxes (Area1, 2 …) appear only in the preview and do not display on the live view image. You can drag an OSD to relocate it.

Group Management 

You can create groups and manage cameras in different groups.

1. Add a group. 

2. Import cameras to the group. 

To import cameras: click the group on the right, select cameras on the left, and then click Import Selected. To import all cameras, click Import All.

To remove a camera from a group, place the mouse pointer on the camera and click Delete.

To rename a camera in a group, place the mouse pointer on the camera and click Rename.

Decoding Device 

You need to add device before you can use the video wall function. The steps are similar to adding device. See Add Device for reference.

Note:Add device as admin.

Cloud Device 

The software can manage up to 64 cloud devices simultaneously, including your own devices and devices shared from other cloud accounts. If the total number of cloud devices exceeds the limit,
you can click Device Details and use the Add Manage or Cancel button to specify the cloud devices you want to manage.

Click Device Management on the control panel and then follow the steps.

1. Click Device > Cloud Device.
2. Click Register to sign up for a cloud account; if you already have one, proceed to step 3.
3. Enter your username and password for your cloud account, and then click Login. Devices under your cloud account are listed, including your cloud devices (under My Cloud Device) and devices shared from other cloud accounts (under Shared Cloud Device).

Use the buttons under Operation to edit device name, configure image, encoding and OSD settings, open the Web interface of the device, or restart a device.

Click Cancel to cancel the management of a device without deleting the device from the cloud account.

Click TimeSync to keep a device synchronized with your PC’s system time.

Click Device Details to add, edit, delete cloud devices, to share or cancel sharing, to manage or cancel management.

Click Add to add device(s) to your cloud account (the register code required is displayed in the Web interface of the device; see device user manual for details); click Delete to delete device(s) from your cloud account.

Click Add Manage to add device(s) to the software; click Cancel to cancel management without deleting the device from the cloud account.

Double-click a device or click Edit to change the device’s name. To sync the new name to cloud, select Sync to Cloud.

Click Share to share device(s) with another cloud account. Set a sharing period and permissions as needed. The permissions are pre-configured on the device.

Click Sharing Records to view sharing history or cancel sharing(s) with other cloud accounts.

Click Cancel Sharing to cancel sharing(s) from other cloud accounts.

Access Control Device 

See Add Device for the steps to adding an access control device . Please add access control devices as admin.

Network Keyboard 

A network keyboard can be used to con trol live video , PTZ camera and sequence resource on a video wall wall.

The following steps describe how to play live video on a video wall. Before you start, refer to the keyboard user manual to connect the keyboard to your PC. And then, click Device Management on the control panel and follow the steps.

1. Add a camera. On the Camera tab, click Add, select the camera to play on the video wall and click OK. The camera appears on the list.

You will use the number (e.g., 222) later when operating the keyboard.

2. Add a video wall. On the DX Video Wall tab, click Add, select a video wall and then click OK. You need to configure video wall first. See Video Wall for details.

You will use the number (e.g., 1) later when operating the keyboard.

3. Add a sequence resource. On the Sequence Resource tab, click Add, select a sequence resource and then click OK. You need to configure sequence resource first. See Sequence Resource for details.

You will use the number (e.g., 1) later when operating the keyboard.

4. The following operations are on the network keyboard.

a. Enter the keyboard number in step 2 (e.g., 1), then press AUX4.
b. Enter the window number in the top left corner (which is 1 in both A and B), then press MON.
c. Enter the split-screen number, then press WIN. If the window is split (as in A), enter the split-screen number 3; if the window is not split (as in B), enter 1. This step is only required for playing live video on video wall. For playing sequence resource, skip this step.
d. Select the camera or sequence resource to play on the video wall.

• Live video: Enter the keyboard number in step 1(e.g., 222), then press CAM.
• Sequence resource: Enter the keyboard number in step 3 (e.g.,1),then press CAM_G.

5. After live video starts on the video wall, you can:

• Use the joystick to control the rotation of a PTZ camera, and use the Zoom and Focus buttons to control the zoom and focus.
• Use the button to switch live video to recording.

See keyboard user manual for more information.

Live View 

Click Live View on the control panel to view live video from cameras.

Play Live Video 

1. On the Camera tab, double-click a camera or drag it to a window to start live video.

2. Right-click a camera to choose a stream type, rename the camera, view/change alarm output status.

View/change alarm output status: Right-click an IPC or a channel under an NVR to view or change its alarm output status. Alarm output needs to be configured beforeh and on the device.

Or, hover the mouse on an NVR, click  to view or change the alarm output status of the NVR and all the channels under it . Click the button in the Operation column or the button on the top to change alarm status.

3. You may drag the image to play it in another window.

4. Double-click a window to maximize it, and double-click again to restore.

After maximizing a window, move your mouse to the left or right side on the live view page, and then click or to switch to the live video of previous or next channel.

5. Use the live view toolbar or window toolbar during live view.

Play Live Video by View 

By default view 

On the View tab, double-click a default view or click Play to start live video from the corresponding number of cameras on the camera list: 4 cameras for 4-split view, 9 for 9-split view, 16 for 16-split view, and 25 for 25-split view.
Take the 4-Split view as an example.

Live video from the first 4 cameras on the camera list will be played, illustrated as below.

By custom view 

Play live video from specified cameras by a custom view.

1. On the View tab, click the Add View button to create a view. You may also click View on the control panel to add a sequence resource.

2. Select a window layout. Click  to edit a custom layout, use Combine or Undo when editing.

3. Drag cameras or sequence resources to the intended windows one by one.

4. Click OK. 

5. Double-click the custom view or click Play to start live video from cameras (specified in step 3) in the corresponding windows in the layout (set in step 2).

Live View Control 

Live View Toolbar 

The live view toolbar is at the bottom of the live view window.

Live View Window Toolbar 

The window toolbar appears when you place the mouse pointer on a live view window. The toolbar is effective only to the current window.

The toolbar shows  when the camera is a PTZ camera. Click this button to open the PTZ control panel.

The toolbar shows  when the camera is a fisheye camera. Click this button to open the fisheye control panel.

The toolbar shows  when the camera is a multi-sensor camera. Click this button to enable tracking mode.

Live View Shortcut Menu 

A shortcut menu appears when you right-click a live view window. Some items on the menu provide same functions as the live view toolbar and window toolbar. Some are described in the table below.

The default stream type is auto.

• For local devices, the client chooses a stream type according to the screen layout.
• 4 windows or less: Main stream
• 4 to 16 windows(16 included): Sub stream
• More than 16 windows: Third stream
• For cloud devices, the default is third stream.

PTZ Control 

Control the rotation direction and speed, pan/tilt/zoom, focus of a PTZ camera. The software also provides other functions including 3D positioning, preset, and patrol functions.

PTZ control is available to PTZ cameras only and it may vary depending on the camera’s capability and the protocol it supports. For example, some manufacturers reserve certain presets for special use such as wiper or menu. Please refer to camera specifications before use.

PTZ Control Panel 

Click on the live view window toolbarto open the PTZ control panel, which can fold and expand.You can also move the control panel to the left by clicking .

ParamEter	Description
	Control rotation direction or stop rotation. Tip: You may also use shortcut PTZ control to rotate the camera: place the mouse pointer on the live view window, and when the shape changes to like , click and hold the left button to rotate the camera. You can enable or disable Shortcut PTZ Control under System Configuration > Audio & Video. Shortcut PTZ control is not effective when 3D positioning is enabled.
	Adjust focus and zoom.
	Control the light. Control the wiper. Control the IR. Control the heater. Control the snow removal function.
	Adjust rotation speed.
	Click the tab to enable/disable 3D positioning. With 3D positioning enabled: Click somewhere on the image, and the camera automatically rotates toward the direction. Drag the mouse from top to bottom to zoom in on the selected area. Drag from bottom to top to zoom out.
	Preset tab.
	Patrol tab.
	Auto Guard tab.

Preset 

Add a preset to save the status of a PTZ camera. When needed, you can rotate the camera to the previously set position with one click of the button. Presets are also used to set a preset patrol (see Preset Patrol).

1. Rotate the camera to the desired direction.

2. On the Preset tab, click Add Preset. Enter a preset number that is not in use; otherwise, the existing preset will be replaced by the new preset.

Preset Patrol 

The camera patrols along multiplepresets in the set order and stays at each preset for certain length of time. Because apreset patrol route consists of presets, you need to add all the needed presets first(see Preset).

1. On the Patrol tab, click Set Patrol.

2. Click Add, select a preset, and set the length of time that the camera stays at this position. Repeat this step to all the necessary presets.

3. Use the Set Top, Up, Down, Set Bottom buttons to adjust the order in which the camera patrols.

4. Click Save.

5. The patrol route appears in the patrol route list. Click Start Patrol, and the camera will patrol along the presets that you have set.

Recorded Patrol 

The user operates the camera, and meanwhile the software records the movement track and statusof the camera and saves it as a patrol route.Currently one recorded patrol route is supported.

1. Click Start Recording Patrol Route ().

2. Use the directional buttons or shortcut PTZ control to rotate the camera to desired directions and stay for the intended length of time. Adjust zoom and focus as needed.

3. Click Stop Recording Patrol Route. The recorded patrol route appears in the patrol route list (by the name 0[Recorded Patrol]).

4. Click Start Patrol (). The camera will repeat the actions you performed during the patrol.

Auto Guard 

After auto guard is enabled, the camera performs the action(start patrol or go to the preset)as configured if no operation is made during the specified time period.

Fisheye Control 

Fisheye control, set mount mode and display mode to get desired images:

• Mount: Ceiling, Wall, Desktop
• Display Mode: Original Image, 360° Panoramic+1 PTZ, 180° Panoramic, Fisheye+3 PTZ, Fisheye+4 PTZ, 360° Panoramic+6 PTZ, Fisheye+8 PTZ, Panoramic, Panoramic+3 PTZ, Panoramic+4 PTZ, Panoramic+8 PTZ (clicking Original Image switches from dewarping mode to normal mode).

The fisheye control button is available to fisheye cameras only.

• In dewarping mode, you may click a PTZ window and then use the mouse to drag the image, or zoom in/out using the scroll wheel; or click a panoramic window and then drag, zoom in or out on the demarcation area.
• Digital zoom is disabled in dewarping mode, and the digital zoom button is hidden. If you switch to dewarping mode when digital zoom is enabled, digital zoom will be disabled automatically, and the image restores its original size.
• Dewarping mode is not available when resolution is below than D1, and the fisheye control button is grayed out.
• Fisheye control is not available on Mac OS.

Tracking Mode 

Intracking mode, if you play main stream ofthe multi-sensor camera, the camera will automatically track the objects that trigger the set alarm rule.

1. Click in the live view or playback window toolbar. The window is split into multiple windows: one big window showing the panoramic image, and multiple small windows showing PTZ images. The boxes on the panoramic image match the PTZ images.

2. Perform the following operations as needed: 

• Drag a box in the panoramic image to change the range of the corresponding PTZ image.
• Scroll your mouse wheel on a box or a PTZ image to zoom in or out.

To use auto tracking function, you need to enable perimeter protection function for the camera first.

• Enabling tracking mode will disable digital zoom.
• Tracking mode is not available on Mac OS.

Sequence Display 

Sequence Resource 

Play live video from cameras in a group one by one in a window. First,you need to create a sequence resource.

Create a sequence resource 

1. On the Live View page, click the Sequence Resource tab, and then click the Add button. You may also click Sequence Resource on the control panel to add a sequence resource.

2. Complete settings in the window, including sequence resource name, sequence interval, video channels to include, stream type, preset (PTZ camera). Click the Top, Up, Down and Bottom buttons to adjust the sequence as needed.

3. Click OK.

Play a sequence resource 

Double-click the sequence resource on the Sequence Resource tab to start sequence display.

Sequence View 

Sequence a default view 

Play live video from cameras on thecamera list in sequence based on a default view.

1. On the View tab, click the Sequence Display button for a split view. Take 4-Split view for example.

2. Set sequence display interval. 

3. Assume there are eight cameras, and the sequence interval is set to 20 seconds. Then the sequence is illustrated as shown below.

Sequence custom views 

Play live video by custom views in sequence.

1. To create a custom view, click Add View.

2. Complete the settings in the window, including the view name, window layout, binding between the cameras/sequence resources and the windows (by dragging the cameras/sequence resources to the windows or by clicking Batch Add), stream type (for cameras only) and preset (for PTZ cameras only). Click OK when you complete the settings.

3. Repeat the above steps to create all the custom views you need.

4. Click the Sequence Display button to sequence the custom views you have created.

Recording and Playback 

Record videosand search for playback or download.

Configure a Recording Schedule 

Configure a recording schedule for an NVR to record video automatically. This function is available to NVR-connected cameras only. The recorded videos are saved on the NVR, not on the PC.

Click Recording Schedule on the control panel and then follow the steps.

Configure a 24/7 Recording Schedule 

Use the template to configure a 24/7 recording schedule.

1. Select the camera for which you want to configure a recording schedule.

2. Make sure the Enable check box is selected.

3. Click the Select button and then select the All Day template. The green on the calendar means time periods during which video will be recorded.

4. Click Save.

Customize a Recording Schedule 

Customize based on the 24/7 recording schedule.

1. Click or drag on the green to erase, or click or drag on blank areas to draw. Clicking the Clear button in the top right corner will clear all time periods.

2. In addition to the method described in step 1, you may also enter start and end times manually. Up to 8 time periods are allowed for each day.

3. After you complete the settings for a day, you may select from the drop-down list and copy the settings to other days. For example, select All.

4. Click Save to complete the configuration for the selected camera.

5. To make the same recording schedule for other cameras, click Copy To. 

In addition to the All Day and Work Day templates, you may customize 8 templates to save different recording schedules.

Record Video Manually 

Save live video to your PC as local recordingby clicking the Start Local Recording () and Stop Local Recording () buttons on the window toolbar.The storage path and video format are configured in SystemConfiguration.

Playback 

Click Playback on the control panel to search and play recordings, including device recordings and local recordings.

Play Device Recordings 

Device recordings refer to videos stored on an NVR or an SD card that is mounted on a camera.When you search for device recordings, the time displayed is same with the system time of the device, not your PC. The GUI and operations may vary with the playback type you choose. We take Normal Recording Playback for example to describe the general procedure.

1) Select the source of recording (device recording).
2) Select the playback type.
3) Select the camera(s).
4) Select or set the search time. If the device is in another time zone, please use the local time of the device.
5) Click Search.
Note:

• In step 2, you may select a sub type to search for event recordings or VCA recordings.
• In step 3, up to 16 cameras are supported if multiple selections are allowed.
• In step 4: The calendar shows search results for the selected camera(s) (blue means normal recording, and red means alarm recording). This feature is only available to Normal Recording Playback and Smart Recording Playback modes.

Play Local Recording and Image 

Search and play videos and images saved on your PC.The time of local recordings is the time of your PC.

1) Select the source of recording (local recording).
2) Select the camera(s).
3) Select or set the search time.
4) Choose to search for recordings or pictures. The default is to search for recordings.
5) Click Search.

Note:
In step 3: The calendar shows search results for the selected camera(s), and blue indicates recording on that day.

Playback Control 

Double-click a file on the right-side list to start playback; or click on the timeline to start playback from the corresponding time.

Playback Toolbar 

Playback Window Toolbar 

The window toolbar appears when the mouse pointer rests on a playing window. Operations with the toolbar are for this window only.

Table 7-1 Playback Window Toolbar

The toolbar shows  when the camera is a fisheye camera. Click this button to open the fisheye control panel.
The toolbar shows  when the camera is a multi-sensor camera. Click this button to enable tracking mode.
You can choose a stream transmission protocol (see System Configuration) according to the network environment to improve image quality.

Right-click Menu 

A menu appears when you right-click a window during playback. Many functions on the menu are same to the toolbar buttons.

Playback by View 

In normal recording playback mode, playback by view can play recordings of cameras bound to the windows in the set window layout. On the View tab, select a custom view, select a date on the calendar, and then click Search.

This function is only available to device recording.

Smart Search 

The NVR records motion in different areas of the image when recording video. Smart search allows you to locate videos that include motion in the image.

This function is available only when the software works with certain NVR models and versions.

1. On the Device tab, select Smart Recording Playback from the drop-down list. Select a camera, and then select a date on the calendar.

2. Search results appear on the timeline. The green means videos with changed images, and the green part plays at the normal speed; other irrelevant parts play at high speed.

3. By default, smart search searches the entire screen. You may click the Draw Area button (1) and then drag or click to edit the search area (covered by red grid).

4. Click the Finish Drawing button (2), adjust search sensitivity as needed, and then click the Search button (3) to search again.

Recording Download 

Download Recordings 

Use the following methods to download recordings from a device to your PC. Download progress displays in real time on the bottom toolbar.

After a search, click the Download button () under the recording list (see Playback Toolbar) to download recordings. Recording download is not available to smart search.

Choose a download speed:

a. High speed: Consumes more network bandwidth and PC performance andmay affect other services. This option is recommended for scenarios where there is no need to guarantee the normal operation of other programs or services.

b. Normal speed: Consumes less network bandwidth and PC performance and has limited impact on other services. This option is recommended for scenarios that need to guarantee adequate performance resources and network bandwidth for other programs or services.

Use the Start Clipping and Stop Clipping buttons on the window toolbar (see Playback Window Toolbar).

Use the right-click menu.

Click the Recording Download button ( ) in the lower left corner of the GUI, search device recordings and then download recording files. You can also download the recordings by time.

Manage Download Tasks 

1. Click the Task Management button ( ) in the lower left corner of the GUI to manage download tasks.

2. On the Recording Download tab, view and manage download tasks. The operations for the tasks vary with download status. You can stop download tasks, delete tasks, resume tasks, play downloaded recordings, and open a folder to view the downloaded recordings.

Stopping a download task does not delete the video that’s already downloaded to your PC.
You may set the file format and path at System Configuration > Audio & Video > Recording.
A video player is needed to play the downloaded recordings.

Video Wall 

Play video on a physical video wall.

Video wall is divided into DX video wall and decoding card video wall, depending on the device used to create the video wall.

• DX video wall: Video wall created by using a decoding device.
• Decoding card video wall: Video wall created using a decoding card on an NVR.

Add a decoding device or an NVR as admin first under Device Management > Device.
The number of video walls supported, operations allowed, and functions/features available may vary with decoding device and version.

Add a Video Wall 

Click Video Wall on the control panel. For the first time use, click and then choose a video wall type.If a video wall already exists, click  right to the video wall name to add a video wall.

1. Enter the video wall name.

2. Select the decoding device you want to use to create the video wall. The software automatically sets the video wall size and binds decoding channels to the windows. Decoding channel names appear on the screen.

3. Edit the video wall size, resolution or the binding between the decoding channels and windows. Use the Unbind All () or Bind All () button as needed.

4. Click OK. 

Note: 

• Make sure the video wall size is consistent with the physical video wall.
• Set small pixel pitch LED if necessary. The special LED width is the width of the last column; the special LED height is the height of the last row. The unit is pixel.

5. To edit or delete a video wall, click next to the video wall name.

Video Wall Operations 

Play Video on Video Wall 

Before playing video on a video wall, you can place the mouse pointer on  after an online camera to preview live video.

1. Drag cameras to windows to start live video on the video wall.

Some video walls require you to open window(s) on the screen first. The functions available may vary depending on the actual video wall, for example, you may open a window manually by dragging on the screen, automatically by choosing an existing layout, or by setting coordinates and window size.

Tip: To start live video from multiple cameras or group(s), select the cameras or group(s), click a window and then click Play on Screen or Play on Wall.

• Play on Screen: Play on one window.
• Play on Wall: Play on multiple windows.

2. To play a signal source (such as from a PC), click the Signal Source tab, and then drag the signal source to the intended window.

3. To choose a window to play alarm-triggered live video, right-click the window and click Set Alarming Window. Make sure alarm-triggered live video is configured (see Configure Alarm-Triggered Action for details). To cancel the setting, right-click the window and click Cancel Alarming Window.

Only one window can be set as the alarming window.
If the video wall is created using an NVR’s decoding card, alarm-triggered live video is only available to a camera under the NVR.

Output Audio 

Use the audio output channel of a DX device tooutput audio of a camera playing in a window or a screen. Only DX video wall created with certain DX device models supports this feature.

1. Click (1), and then select the audio channel.

2. Click a window/screen, and then click (2); or right-click and then select Turn Audio On. An icon appears in the top right corner, means the audio channel is outputting audio of the IPC in the window/screen.

3. Adjust output volume or mute the sound as needed.

Play Sequence Resource 

Play sequence resources on video wall. Three sequence modes are available: sequence video on a single window, sequence video on multiple windows, and sequence scenes.

Sequence on Single Window 

On the Sequence Resource tab,drag a sequence resource to a window.

Sequence on Multiple Windows 

On the Sequence Resource tab,select the sequence resource, click Play on Screen, and then select the windows.

Sequence Scenes 

Scene refers to video wall settings including screen layout, window, and video service (live view or sequence).The scene allows you to recall the video wall settings with one click of a button.Sequence scenes is to display different scenes according to set time.

1. Click the right-side , or click on the Scene tab to create scenes.

2. On the Scene Sequence tab, click  to create scene sequence plan.

3. Select the scenes and import them to the plan.

4. Set the sequence mode. You may choose to sequence by time interval or configure a 24-hour sequence plan.

• Sequence by interval: Display scenes one by one at set intervals, for example, 30 seconds in the figure above.
• 24-hour plan: Enable the plan, and then set the starting time. The scene will automatically display on the video wall at the set time. You may add scenes repeatedly as needed.

5. The scene sequence plan appears on the Scene Plan tab. Click Start to start scene sequence.

Other Video Wall Operations 

For more video wall operations, see the tables below.

The buttons on the toolbar are effective to all windows on the video wall.

Window control area. Buttons in this area are effective to a selected window. The actual buttons available may vary depending on the video wall type and device model.

Screen Control 

On the Screen Control tab, you can turn on/off screens including small pixel pitch LED screens.

Before you operate on the client, make sure the screen, the power distribution box (for LED screen), and the server are properly connected.

Configure Serial Port and Protocol 

Configure the serial port and protocol in accordance with the decoding device model and screen type.

Turn On or Off the Screen Automatically at a Set Time 

1. Select Turn On At or Turn Off At, and then set the time(s) when the screen automatically turns on or off.

2. Click Save. The screen will turn on or off automatically at the set time.

Turn On or Off the Screen Manually 

1. Click Turn On Screen. The screen turns on immediately.

2. Click Turn Off Screen. The screen turns off immediately.

Turn Off the Screen with Delay 

1. Select the check box for Turn Off In and then enter the time in the text box.

2. Click Turn Off Screen.

3. A message as shown below appears. The screen turns off automatically when the timer expires.

Behavior Search 

Search VCA images and recordings from an NVR.

This feature is available on certain NVR devices/versions. Currently this feature only supports Cross Line Detection and Intrusion Detection.

1. Follow the steps as illustrated on the image.

2. Perform the following operations as needed.

• Play or download the alarm video (5). The alarm video is 10 seconds long (5s before and 5s after the alarm time).
• View or save the alarm image (6). You can click the left or right arrow to view the previous or next image.
• Click (7) to switch to list mode.
• Click (8) to export search results.

Face Recognition 

View live video, alarm records and pass-through records; manage device face libraries and monitoring tasks.Use face recognition to search people and count people coming in and out.

Realtime Monitoring 

View live video and snapshots of people passing through, view realtime alarm records.

Double-click a camera to start live video.Up to four cameras are allowed.

Perform the following operations as needed:

Click a snapshot to view details. Click More to go to the Pass-Thru Records tab. If a face is identified as a stranger, you can add it to a face library: put your mouse pointer on the snapshot, click , enter the required information, and choose the target library.

View realtime alarms. Click More to go to the Alarm Records tab.

a. Choose a record type:

Comparison Record: Click an icon to filter alarm recordsby comparison result(for match, for not match).

Mask&Temperature Records: View records of people not wearing a mask and people with an abnormal temperature.

b. Click a record to view the corresponding face comparison information. Personal information is displayed only when the degree of match between the captured face and the face in the library reaches the set alarm threshold. See Monitoring Task for details.

View people counting statistics. The statistics are displayed only when Mask&Temperature Record is chosen.

To view the statistics of people not wearing a mask and people with an abnormal temperature, you need to enable Mask Detection and Abnormal Temperature Detection first. See System Configuration for details. The statistics are automatically cleared at 0:00 every day. You can also click Clear Statistics to reset the statistics manually.

Configure epidemic control parameters. Click under the live view window to configure epidemic control parameters. See System Configuration for details.

Configure attributes to be displayed for match faces and not match faces. Click under the live view window to configure attributes. See System Configuration for details.

NOTE: A device reports alarms only when a corresponding monitoring task has been configured.

Face Library Management 

Manage faces in different libraries to meet different monitoring needs. The libraries are saved on the device.

Create Face Library 

Select the device you want to manage, then the face libraries of the device appear in the list. Click  to create a new face library. You can edit the library name or delete a library you don’t need anymore.

Add Face Data 

Choose one of the following ways to add face data to face libraries.

Option 1: Use Batch Add 

1. Click Batch Add, then select the target face library. You may select multiple libraries of different devices.

2. Click Add, then select face images you want to add. The images must be JPG files and the size of each photo is between 10KB and 500KB.

3. Click the edit button, enter the required information.

4. Click Next to save and continue to the next, or click Finish.

5. Click OK when you complete the information for all.

Option 2: Import a file containing face data 

Importa file that contains the necessary face data. The file and its content must conform to the format, and the size of each photo is between 10KB and 500KB.

1. Click Download Template and then enter the face data into the template file.

2. Click Import and select the file you have edited. The imported data appear in the list. You can click the button in the list’s upper right corner to switch display mode.

3. Edit or delete face data as you need; click Export to save the face data in the current library to a CSV file.

Monitoring Task 

Create monitoring tasks using the created face libraries. The device compares the captured faces with the faces in the libraries and reports alarms as configured.

1. Select a camera on the left, and click Add to create a monitoring task.

2. Set the task name, monitoring type, and choose a face library to be used for monitoring. Set the alarm threshold based on your needs.

• Match Alarm: If the similarity (or Match in Realtime Monitoring) between a captured face and a face in the library reaches the alarm threshold, the device reports a Match alarm.
• Not Match Alarm: If the similarity between a captured face and a face in the library fails to reach the alarm threshold, the device reports a Not Match alarm.
• All: To monitor all the faces that the device captures.

Personal information such as name and ID number will not be displayed in the realtime monitoring window for a Not Match alarm.

3. Click OK. The task is created and appears in the list. For an NVR channel, you may copy the monitoring task to other channels of the same NVR.

Alarm Records 

View alarm recordsgenerated by theconfigured monitoring tasks.

Choose a video channel, set search conditions including monitoring type and alarm time, and then click Search. If you chose Match Alarm as the monitoring type, you can click More to set more conditions including name, ID number, degree of match, mask wearing status, and body temperature range.

NOTE: Only NVR channels supporting face detection or face recognition can be selected.

Perform the following operations as needed:

Add the face snapshot of a stranger to a face library

Put your mouse pointer on the face snapshot and then click  . You need to enter the required information including name and ID number and specify the target library.

View details 

Click a record to view alarm details.

Export records 

Click Export to export all the search results.

Pass-Thru Records 

View pass-through records, people counting statistics, mask wearing status, body temperatures.

Choose a video channel, set search conditions including alarm time, mask wearing status and temperature range, and click Search.

NOTE: Only NVR channels supporting face detection or face recognition can be selected.

Perform the following operations as needed:

Add a stranger’s face snapshot to a face library

Put your mouse pointer on the face snapshot and click  . You need to enter the required information including name and ID number and specify the target library.

View details 

Click a record to view alarm details.

Export records 

Click Export to export all the search results.

People Counting 

Count people entered and/or left during a certain period.
NOTE: This function requires that the camera be capable of people counting and connected to the PC via

Click People Counting on the control panel.The People Counting page is displayed with two tabs:

• Realtime Statistics: Display counting results of selected cameras in real time, including seven latest counting results.
• Report Statistics: Display counting results in a bar chart or a line chart and export.

Realtime Statistics 

On the Realtime Statistics tab, select the check box for the camera to enable realtime statistics.You may double-click a camera to start live video from it.

Enable realtime statistics to view real-time counting results from selected cameras.

Statistics include:

Realtime counting results (left side): It is the total number if multiple cameras are selected. The three colors indicate different counting types, and they match the lines on the coordinates on the right side.

7 latest counting results (right side): axis X means time, and axis Y means number of people (the minimum is 0; the maximum is 10 by default and it updates according to the actual counting result).

When realtime statistics is enabled, the first time of counting is displayed in the lower left corner of axis X (1), and the counting result appears on axis Y(e.g., 993). The result updates periodically, and the latest result is displayed on the right(2).

NOTE:

Live view and realtime statistics stop automatically when you close the People Counting page or log out of the system.

Report Statistics 

On the Report Statistics tab, select camera(s)and then click on to count directly; or set conditions first:

Counting type: By minute, hour, day or month.

Set a time period by selecting on the calendar or typing in the field.

Count people entered and/or left by selecting the check box(es) .

Display results in a line chart or a bar chart by clicking .

NOTE: The maximum time period you can set is 60 time units, depending on the counting type (minute, hour, day or month) you choose. For example, the maximum period is 60 months if you choose to count by month, and 60 days if you choose to count by day.

Click Count, andresults appear.

Place the cursor on the line/column to view the number at a time point.

Click a column title, for example, People Entered or People Left to sort the results in ascending or descending order.

Click  to display in a bar chart.

Click Export to export statistics as a CSV file to your PC. You can use Microsoft Office Excel to open the file.

Access Control 

Manage access control libraries, perform realtime monitoring, search and export entry/exit records.

Library Management 

Add a Library 

Add a library for an access control deviceand use the library to control access.

1. Choose the target access control device in the drop-down list on the left.

2. Click behind the device name. A new library appears under the device.

3. Click  behind the new library, and enter the device name.

4. Click OK.

Add Personal Data 

Add personal data to the library. You can add data for one person at a time, for multiple person using the Batch Add feature, or for multiple persons at a time by importing a file containing personal data of these persons.

Option 1: Add data for one person

1. Click Add > Add One Person.

2. Enter the required information. Click the image on the left to upload a photo.

3. Click Next Step, and choose the target library.

4. Click OK. 

Option 2: Use batch add

1. Click Add > Batch Add, and choose the target library.

2. Click OK. 

3. Click Add, and select face image(s) you want to add.

4. Click  , and enter required information including name and ID.

5. Click Next to save and continue to the next, or click Finish.

6. Click OK when you complete the information for all.

Option 3: Add data for multiple persons at a time by importing a file containing personal data of these persons 

1. Click Generate Template, and use the template to create a file containing the required personal data.

2. Click Import, and select the target library.

3. Click , and select the file to import (CSV or XLSX).

4. Click Import.

NOTE:

Only JPG images are allowed. The size of each image must be within the range of 10KB and 500KB.
XLSX files cannot be imported or exported on Mac OS.

The following operations are allowed:

• • Click  in the list’s upper right corner to switch display mode.
• • Click Export to save data in the library to a CSV or an XLSX file.

Realtime Monitoring 

View live video and snapshots of people passing through,take snapshots, use digital zoom, and open the door remotely.

Double-click a camera or drag it to the window to start live video. Pass-through records are displayed on the right side.

The captured face snapshots and the corresponding library photos (if a match is found) are displayed on the right side. You can click a record to view details,including the original snapshot, mask wearing status and body temperature.

If a face snapshot does not have a match in the library, then no library photo is displayed, and the person will be identified as a strange. You can add the stranger to a library by placing your mouse pointer on the face snapshot and clicking . You need to enter a name and ID for the person and specify the target library.

NOTE:

• Mask detection and temperature detection are available only when they are supported by the device and have been configured on the device. See the user manual of the access control device for details.
• If the access control device can upload original snapshots, the Show Original Snapshot button will be displayed, and you can click it to view the original snapshot.
• Up to 10 pass-through records can be displayed. The oldest record will be replaced by the new one when more than ten pass-through records are generated.
• Pass-through records are displayed in real time. Restarting the software will clear the pass-through records in realtime monitoring.
• You are recommended to configure at least one library before you view pass-through records.

The following operations are allowed:

• • Live view window toolbar

The window toolbar appears when the mouse pointer rests on a live view window. The toolbar is effective only to the current window.See Live View Window Toolbarfor details. The on the toolbar is used to open doors.

• • Live view toolbar

See Live View Toolbarfor details.

• • System configuration

Click  in the upper right corner to configure alarm sound, pop-up alarm window, etc. See System Configuration for details.

Entry/Exit Records 

Search entry and exit records by time, mask wearing status, body temperature range, authentication result, etc. You can further filter search results by name and IC card number after setting Authentication Result to Succeeded.

The following operations are allowed:

• • Add a stranger to a library quickly

The library photo is empty when a stranger is detected. To add the stranger to a library,click  in the Operation column, enter the required information including name and person ID, click Next Step, and then select the target library.

• • View details

Click  in the Operation column to view detailed personal information.

• • Export search results

Click Export to save search resultsto a CSV or an XLSX file.You can choose to export only text or both text and images.

E-map 

First complete configuration on the Edit Map tab,and then use the map on the Map tab.

• Hot spot: Video channels, alarm input/output channels, and devices added to the map. Live view and playback are only available for video channels.
• Hot zone: A map on a map. You may add hot spots on a hot zone.

Map Configuration 

Add a Map 

Click E-map on the control panel, and then click . PNG, BMP and JPEG images are allowed.The added map appears on the page and on the Map Resources list on the left.

On the Edit Map tab, you can:

• Change the map scale: Use the scroll wheel or click the zoom buttons (1) to zoom in or out.
• Eagle eye: Drag on the yellow area (2) to view details on the map (or drag map directly).
• Add hot spots (3): Drag devices, video channels, alarm input/output channels to intended positions on the map. See Add a Hot Spot for details.
• Add hot zones (4): Add a map on the map. Up to 7 layers of maps are allowed. See Add a Hot Zone for details.
• Manage pictures (5): Add or delete maps. Deleting a map will also delete all hot spots and hot zones on it.
• Edit map resources (6): Edit map name, and change the icon color of hot zones.
• Filter map resources (7): Choose to display video channels, alarm input/output channels or devices on the map.

Add a Hot Spot 

Add hot spots so you can quickly locate them on the map when any event occurs. Hot spots include video channels,alarm input/output channels and devices. Right-click a hot spot to change color or delete it from the map.

When adding a device hot spot, you can also add video channels and alarm input/output channels under it. The channels and the device will appear together on a hot zone on the map. You need to choose a map for the hot zone. Follow the steps as shown below:

Add a Hot Zone 

Follow the steps to add a hot zone.

The hot zone is displayed as an icon on the map and opens when you double-click it.Right-click a hot zone to change color or delete it from the map.

Map Operations 

After you complete the configuration, click the Map tab to use the map. You may view hot spots, hot zones, alarms, and trigger/clear alarms.

Locate a Hot Spot or Hot Zone on the Map 

Click the Locate button to locate a hot spot or hot zone on the map.

Hot Spot Operations 

Click the Select button on the top toolbar and then drag on the map to select hot spots. Different hot spot types allow different operations:

• Video channel: Select video channels to view live or recorded videos. You may use the window toolbar during live view.
• Alarm input: Select channels to clear alarms.
• Alarm output: Trigger/clear alarms. You can use the buttons in the Operation column or the buttons on the top to trigger or clear alarms.

You can also right-click a hot spot to perform the above operations. For alarm input channels and video channels, you can also view alarm information.

Handle Alarms 

When an alarm occurs, the corresponding hot spot flashes red on the map. If the hot spot is on a hot zone, the hot zone flashes red. Right-click the hot spot to play live or recorded video, view alarm info or clear the alarm.

View Hot Zone 

To view a hot zone, click the hot zone map on the Map Resources list on the left, or double-click the hot zone icon on the map.

Click the main map on the Map Resources list to return.

Audio 

Audio services include audio, two-way audio and broadcast. Two-way audio cannot work at the same time with audio or broadcast, which means, starting two-way audio will stop audio or broadcast, and vice versa.

Note: Broadcast is not available on Mac OS.

Audio 

When live video is playing, click  in the window toolbar to turn on audio from the camera. The audio is one-way from the camera to your PC and it stops when live video is closed.

Note:Turning on audio for another camera will turn off audio from the current camera.

Two-Way Audio 

Two-way audio is audio communication between a device (camera or NVR) and your PC. Both the device and the PC shall be connected to audio input and output devices.

Note: Two-way audio is available to one device at a time.

Two-Way Audio with a Camera 

Double-click the camera or drag it to the window on the right. When two-way audio is started, the audio channel symbol changes (1), the two-way audio symbol flashes in the window’s upper right corner (2), and a hint appears indicating two-way audio is in use (3).

During two-way audio, you can adjust sound volume (4)(6) or stop two-way audio (5).

You may also start two-way audio with a camera (camera only) by clicking  in a live view window.

Two-Way Audio with an NVR