Introduction of 5G AI Camera
Milesight 5G AI Pro Bullet Plus Network Camera is our newest member of the 5G Series. Featuring cutting-edge 5G technology, the 5G AI Pro Bullet Plus Network Camera provides a fresh experience of UHD image quality, low latency and fast transmission speed to some scenarios where network wiring is inconvenient. Offering AI deep learning, compact structure and more, Milesight 5G AI Pro Bullet Plus Network Camera builds a whole new world by combining high-tech with high-performance.

This article will introduce the basic configuration of 5G AI Camera, so that you can quickly learn to use our 5G AI Camera.

Read Next : How to use VPN on Milesight Network Camera

Note: For more information about how to set IoT, please refer to Milesight-Troubleshooting-AIoT Camera

2．How to Use 5G AI Camer

1) How to Connect 5G AI Camera

1. If you need to use the 5G network, you can use a SIM card to connect to Cellular for your camera.

Note: 

1) As long as the SIM card is inserted and cellular is enabled, it will consume the data of the SIM card. If there is live video streaming, it will consume more data.

2) 5G AI Camera support 5G, 4G and 3G networks.

2. If you don’t need to use the 5G network, you can connect to the camera through LAN. And PoE are supported for 5G AI Camera.

3. After completing the basic settings of 5G AI Camera, you can access the camera through the Milesight P2P or VPN using 5G network without connecting the network cable.

Note: 

1) If you use the 5G camera for the first time, it is necessary to connect the camera through the network port to access the web page of the camera for basic configurations.

2) For Milesight CMS, M-Sight Pro and Milesight VMS Enterprise, we recommend to add 5G AI Camera through P2P when using 5G networks, which is more convenient and simple.

3) What’s P2P?

P2P technology is convenient, simple, stable and reliable. It does not require a fixed IP address, and the connection of camera through MAC address won’t change because of the network environment. P2P technology is very convenient and practical for the wireless network transmission of 5G AI Camera.

4. Coming Soon: 5G AI Camera can be added and managed on Milesight back-end or Third-party via VPN.

2) Easy Deployment and Compact Structure of 5G AI Camera

3．Compatibility with Milesight Back-end

1) Accessing from Milesight Back-end Software

About Milesight Back-end Software:

² Milesight CMS is a central management system for Milesight cameras and Milesight NVR. It is mainly used to manage and configure multiple devices. With high-efficient management performance, Milesight CMS software offers users a superior administration experience in such centralized system.

² Milesight VMS Enterprise is a professional and intelligent video management software for medium-to-large business projects. Together with Milesight cameras and third-party cameras, it can simplify your video surveillance and fulfill your demands and expectations with rich core functions including Live View, Playback, Recording Export, E-Map, Event Alarm, Smart Search, Al Analytics, and more.

² Milesight M-Sight Pro, a security camera app both for iOS and android, enhances security by providing administrators the flexibility to monitor the the live video from network cameras and NVRs via wireless network.

Note: 

1) For Milesight NVR, it does not support adding or managing 5G camera when using 5G network.

2) Videos from the SD card of the 5G camera can be viewed on the Milesight CMS and M-Sight Pro.

3) VMS Enterprise supports recording surveillance video from 5G cameras to the VMS system.

① Milesight CMS

For Milesight CMS, it supports adding 5G camera via P2P using 5G network, and then the parameter of 5G can be configured.

Step 1: After logging into the Milesight CMS, go to “Management“→ “Devices“→ “Add Devide Manually“, and you can add 5G AI Camera by Mac Address when selecting P2P connection type.

Step 2: Go to “Devices Config“ → “5G Camera“ → “System“ → “Network“ → “Cellular“, You can set the cellular settings and check the cellular status and on CMS as shown below.

② Milesight VMS Enterprise

For Milesight VMS Enterprise, it supports adding 5G camera via P2P using 5G network.

Step 1: After logging into the Milesight VMS Enterprise, go to “Settings“→ “Devices Management“→ “Add Device“→ “Add Manually“, and you can add 5G AI Camera by Mac Address when selecting P2P protocol.

Note: VMS Enterprise does not support 5G and IoT configuration currently.

③ M-Sight Pro

For M-sight Pro APP, it supports adding 5G camera via P2P using 5G network.

Step 1: After logging into the M-Sight Pro, go to “Device Manager“→ “Add Camera“, and you can add 5G AI Camera by Mac Address when selecting P2P protocol. Or you can connect the 5G AI Camera by P2P QR Code.

Note: The P2P QR Code of the 5G AI Camera is activated on the camera Web by default.

4．How to Configure 5G AI Camera

Step 1: Insert the SIM card into the SIM card slot at the bottom of the camera, as shown below:

Note:

① It supports Nano SIM for SIM card slot.

② For 5G camera, the SD card slot is inside the camera, as shown below:

Step 2: After logging into the web, go to “Settings“→ “Network“→ “Basic“→ “Cellular“, you can check the cellular status and set the cellular settings here, as shown below.

Step3: Fill in the information provided by your Internet Service Provider (ISP) to Cellular Settings interface, then click “Save” to access the network successfully.

Note: 

①For some Internet Service Providers, users can access the 5G network by simply inserting the SIM card directly, without additional configuration.

②As long as the SIM card is inserted and cellular is enabled, it will consume the data of the SIM card. If there is live video streaming, it will consume more data.

Please refer to the meaning of the options as follows：

Step4: After connecting to the network successfully, you can check the cellular status information on Cellular Status interface, as shown below.

Please refer to the meaning of the options as follows：

Step 5: Set the schedule, the 5G network will take effect according to the schedule you set.

Step 6: After configuring the cellular settings, you also need to complete other basic configurations of the camera if needed, such as events, recordings, etc.

Note: About How to configure other function, please refer to Milesight Network Camera User Manual.

Step 7: After completing the basic settings of the camera, you can access the camera using 5G network without connecting the network cable.

<p>The post How to Use 5G AI Camera first appeared on NVR IPCAMERA SECURITY.</p>

Overview; This article provides the most common causes for issues related to playing or downloading a UniFi Video Troubleshooting recording. Please check each section carefully and compare it with your setup before moving on to the next section.

Camera Recording Mode not Configured

Back to Top

In UniFi Video, cameras must first be configured to either Always Record or Record Only Motion mode before recordings will be generated. You can view the recording mode in the Camera page of UniFi Video.

To change the recording mode:

1. Log in to the UniFi Video Controller and go to the Cameras section.
2. Open a camera’s Properties pane by clicking on the camera.
3. Click on the Recording tab.
4. Under the Configuration section, in the Record Mode dropdown, choose either Always Record or Record Only Motion, then click Save.

If Schedules are in use, verify the Schedule configuration is appropriate. You may also need to verify that the time zone is set correctly under Settings > Time & Date, and that the NVR has sufficient internet access to be able to update its time via NTP.

Inadequate Motion Sensitivity Settings

Back to Top

If Record Only Motion is selected, make sure that the Motion Sensitivity settings are configured in a manner adequate for the scene that is being monitored. To configure Motion Sensitivity:

1. Log in to the UniFi Video Controller and go to the Cameras section.
2. Open a camera’s Properties pane by clicking on the camera.
3. Click on the Recording tab.
4. Under the Motion Detection section (click to expand), click the Configure button in the Zones section.
5. In the Window that appears, verify that the motion detection zone covers the area you wish to monitor, and increase Sensitivity as needed until motion events are triggered reliably.

Remember to use the Test Zone functionality to test your settings, then click the Save button to store the changes.

Incorrect Recording Path

Back to Top

If the recording path is not set to a valid directory, UniFi Video will fail to store recordings. While the interface will validate that the path is correct during configuration, it is possible that the path may be incorrect after a configuration is restored from backup, or the filesystem has been changed at the OS level.

Verify that the recording path is correct under Settings > System Configuration > Recording Path.

User Tip:Remember that paths on Linux-based NVRs are case sensitive.

For reference, the default recording paths are:

• Windows Custom Installs: C:\ProgramData\unifi-video\data\videos
• Linux Custom Installs: /usr/lib/unifi-video/data/videos
• UVC-NVR / UVC-NVR-2TB: /srv/unifi-video/videos

Recording Path has Incorrect Permissions (Linux-Based NVRs)

On Linux-based NVRs, the unifi-video user and group must be correctly assigned to the target recording directory so that UniFi Video can store recordings. The user and group can be unexpectedly changed while mounting an external device, browsing the structure using software, or making configuration changes.

To correct the permissions, SSH into the NVR and issue the following commands to re-assign all permissions correctly. Be sure to change the path as necessary to reflect your environment. The chown command may take a significant amount of time depending on the number of recordings in storage.

sudo service unifi-video stop
sudo chown -R unifi-video:unifi-video /srv/unifi-video/videos
sudo service unifi-video start

In certain cases—particularly when using network attached storage, the permissions or ownership of the root directory of the mounted storage may change. To avoid this, create a subfolder to use as a recording target and assign the appropriate permissions.

External Storage Device is Not Mounted

If external storage is used as the recording target, such as an external hard drive connected via USB or a NAS appliance, it is possible that the device has unexpectedly become unmounted. In some cases, the storage may not successfully mount after the NVR is rebooted, or the device may become unavailable during operation due to a disconnect, network issue, or configuration change.

Access the storage path on the NVR via SSH or Windows Explorer as applicable, and verify that the expected storage size is available and the storage is correctly mounted with appropriate permissions. In certain scenarios it is possible that UniFi Video may be writing to the local mount path while the storage device is unmounted, effectively consuming storage on the root or C:\ drive and interfering with the mount process.

NOTE:Please note that external storage is outside of our official support scope. If you require further assistance with external storage, please consult our Community Forums.

System is in Emergency Shutdown State

If the available free space in the target recording directory is less than the Space to Keep Free setting, UniFi Video will enter Emergency Shutdown mode to maintain stability. In this mode, no new recordings will be stored to disk. Emergency Shutdown mode will be indicated as a log entry in server.log. To troubleshoot this issue:

1. Verify the video storage paths, as detailed above.
2. Verify that the Space to Keep Free storage retention settings are configured appropriately considering the size and configuration of your storage. Go to Settings > click the System Configuration button > Configure tab > Space to Keep Free and modify the slider accordingly. The UVC-NVR / UVC-NVR-2TB use a default setting of 10GB and 40GB respectfully.
3. Perform a Database Analysis, with Restore Recordings enabled. This feature can be accessed from Settings > System Configuration > Tools. Be sure to check Restore Recordings, then click Analyze. This is particularly important after restoring a configuration backup in order to import old recordings so they can be added to the purge rotation to free space.

If the Emergency Shutdown state persists, review the server.log and purge.log file for further entries that may describe the cause.

RAMDisk is Not Configured Correctly (Windows NVR)

If UniFi Video is unable to store inbound video segments to the temporary cache, recordings will not be processed. Verify that the RAMDisk has been correctly configured, is mounted with sufficient space (minimum 3GB), and that the path has been properly set in system.properties.

For more detailed information on the use of a Windows RAMDisk, see: UniFi Video – Using a RAMDisk as a UniFi Video Temporary Directory in Windows

Database is Inconsistent or Corrupt

In certain scenarios, a database that has inconsistent data may impede the NVR’s ability to process recordings. If all prior options have been exhausted, a database reset will restore the data and structure without losing vital configuration or prior recordings.

UniFi Video – Troubleshooting Cloud Connections

Overview

This article includes the most common issues that arise with UniFi Video connections done over the cloud. Cloud connections with UniFi Video are those done via https://video.ui.com/.

NVR Doesn’t Appear When Accessing Via Cloud

After logging in to https://video.ui.com, a prompt to Select NVR with a list of NVR options should appear. If an NVR is missing from that list, follow these steps:

NOTE:This only applies if for NVRs that have previously been adopted to Ubiquiti Cloud. Otherwise the appropriate step would be to click on Set Up New NVR.

Solution Steps

1. Log in to your UVC-NVR locally via its IP address. If you don’t know what the IP address of the NVR is, find it using the Ubiquiti Discovery Tool (Download Chrome App).
2. Verify that you are logged in with the email address of the Super Admin as seen in the Users section of the UniFi Video Controller.
3. Check to make sure the NVR is still adopted via the NVR UI in Settings.

Cannot Connect to NVR Via Cloud

After the NVR has been successfully adopted via video.ui.com, if the NVR is inaccessible via Cloud, determine the NVR has a red or green status icon in video.ui.com. The red or green status indicates whether or not the NVR is connected to the Ubiquiti cloud. Many times, even an NVR with a red (disconnected) status could still be fully functional, aside from the loss of Cloud access.

Solution Steps

Red Status. This means that your NVR is not reaching out to Cloud. Follow these steps to troubleshoot:

• Check the UI Status page to see if there is any issue on our side.
• Verify that the name of the NVR as shown in the UniFi Video Controller’s Settings matches how it appears in video.ui.com.
• If the NVR in question was restored from another UVC-NVR, it should be re-adopted. To do so, select the NVR that is inaccessible and click “Remove selected NVR”. Then proceed to re-adopt the NVR to the Cloud.
• Use this guide for best networking practices: UniFi-Video – Ports Used.

Green Status.

If your NVR has a green status, but you still cannot connect to your NVR, that means the the NVR is connected to Ubiquiti Cloud, but the device being used and the NVR can’t reach each other. See this guide for best networking practices: UniFi-Video – Ports Used to fix this issue.

Issues Adopting NVR to Cloud

Solution Steps

1. Make sure that all outbound Ports from the NVR are open and available, as per UniFi-Video – Ports Used.
2. This functionality makes use of some special features of ES6. It is recommended to use Google Chrome for best results.
3. Try clearing the browser cache and try an incognito window as well. Some browser extensions may interfere with this functionality.

UniFi Video – Troubleshooting Camera Disconnects

Overview

This article provides several possibilities to test when facing a camera that will disconnect for no apparent reason.

Introduction

UniFi Video cameras may disconnect from the NVR for a variety of reasons. Identifying whether the behavior affects specific cameras or all of them, whether the disconnects follow a pattern (such as disconnecting during sunset), or simply remain disconnected, will help identify the root cause of the issue.

Most importantly, consider if the camera disconnections warrant troubleshooting in the first place. Often camera disconnects can be triggered by changes made to the network, such as disconnecting a cable, restarting a switch, changing configurations, or even a power outage. Comparing the timestamp of the disconnect with the events and alerts from your UniFi Controller or network hardware may reveal the cause.

For cases where further investigation is required, this article discusses the common causes for camera disconnects.

Faulty Cable Infrastructure

Faulty wired infrastructure may cause unpredictable behavior, including camera disconnects or random reboots. Even though a camera may initially establish a network connection when first installed, a damaged or unreliable signal path can present problems that don’t become apparent until external factors such as interference, vibration, temperature fluctuations or further wear and tear affect the cabling.

The easiest way to quickly rule out wired infrastructure faults is to remove the camera from it’s installed location, and connect it using a short, known-good patch cable to the same switch that the NVR is connected. If the problem is resolved, then the issue is either related to the network hardware between your NVR and cameras (network switches, wireless links, etc), power related (as discussed below), or network cable related.

Problems caused by faulty network cabling are often seen in conjunction with:

• Long cable runs (exceeding the 100 meter maximum)
• Poor quality or damaged cable
• Faulty or incorrect RJ45 terminations
• Not using outdoor rated STP cable when appropriate
• ESD damage, due to improper grounding / shielding

Inadequate Power Supply

UniFi Cameras require a stable power supply in order to operate reliably. If the camera does not receive enough power, the camera may behave erratically causing disconnects.

A common symptom of a camera that doesn’t receive adequate power is when the device disconnects around sunset, as the camera will switch to night mode thus enabling the IR LEDs which more than double the power draw. Additionally, if a single power source is supplying multiple devices simultaneously, one or more devices may not boot properly after a cold start such as a power outage.

The power draw requirement for each camera model is documented in the product Data Sheet, which is downloadable in our Downloads page or at the bottom of each model’s page when navigating from our products page. Keep in mind that the cabling and associated infrastructure between the power source and the camera will generate resistance increasing the amount of power used and should be factored into the total wattage required from the power source. The length and quality of cable, quality of terminations, and additional in-line connections such as a patch panel should be considered.

To test if inadequate power is the root cause of camera disconnects, uninstall the camera from its mounting location and connect it to a suitable power supply such as a PoE switch or PoE injector using a short, known-good patch cable. Cover the light sensor typically located on the front of the camera in order to trigger a switch to night mode and turn on the IR LEDs or leave it overnight to go through a full 24 hour cycle.

If powering multiple devices off a PoE-IN switch such as a NanoSwitch, factor in the power draw of all connected devices, the power consumption of the switch itself, and estimate loss from cabling infrastructure. A NanoSwitch will typically require at least a 24V 1A PoE injector in order to power more than one camera or a camera and an airMAX radio.

If powering the cameras using a PoE switch, verify that the connected devices are not exceeding the total power budget available from the switch. A PoE switch should generally not be operated near its maximum power rating, as headroom should be allowed for the increased draw during startup.

If powering a camera using a PoE injector or an Instant 802.3af adapter, verify that the injector and adapter are adequate for the camera, and if necessary test using a different known-good injector or adapter. Instant 802.3af adapters in particular may work best if installed on the camera-side of the network cable, rather than at the switch.

Cabling infrastructure problems may also be a source of power related symptoms, and the troubleshooting steps from the previous section should be followed.

Unreliable Wireless Connection

If the camera is connected to the network via a wireless connection, as would be the case of a  G3-Micro, or when using external hardware like an airMAX radio as a client, verify that the wireless connection is stable enough to sustain the connection.

To help determine if the wireless connection is the cause for your disconnects, consider moving the camera or client radio within a few feet of the access point (AP). If the connection stabilizes, then the wireless connection needs to be addressed. Even if the connectivity issue persists, the wireless connection should still be investigated.

Factors that may cause frequent wireless disconnects include:

• Low wireless signal (SNR), as read either by the AP or the client (or camera)
• High interference (noise) caused by external sources, such as non-802.11 networks, machinery or appliances
• High wireless channel saturation, caused by high client density or nearby networks on the same channel

To improve the wireless connection, you can:

• Move the camera or the AP closer to each other, in order to reduce the distance and improve the wireless signal.
• Move the camera or the AP away from sources of interference, such as microwaves or cordless phone bases.
• Change the wireless network channel to one with lower utilization and fewer networks. You can use Ubiquiti’s WiFiman mobile application (available for iOS and Android) to identify channels with less networks, or UniFi’s built-in RF Environment scan.
• Install an additional AP closer to the camera on a separate channel, in order to reduce the wireless network load and improve the connection quality.

Please review the UniFi and airMAX Troubleshooting sections for further wireless help articles if necessary.

IP Address Conflicts

If the camera and another device on the network have the same IP address configured, it may cause the camera to frequently connect and disconnect. This will occur as the NVR will receive conflicting information as to what MAC address is associated with a specific IP address and as a result, NVR and camera traffic will be incorrectly routed to the wrong device.

• If the camera IP address has been manually configured, verify that the IP chosen is outside of the DHCP scope configured for the subnet on your router.
• Make sure that no other device on the network has been configured with the same IP address, either manually in the device configuration, or via a DHCP reservation (Static IP assignment) in the UniFi Controller or third-party router.

Inconsistent Camera Authentication or Configuration

Incorrect credentials, bad certificates, or other configuration related issues may cause connection failures and repeat disconnects from a camera. This is typically easily resolved by resetting and re-managing the camera:

1. In UniFi Video webUI, navigate to the Cameras section, and click on the corresponding camera to open the configuration pane.
2. Select the Manage tab and click Unmanage to expand the section. Click the Unmanage button and confirm.
   User Tip:In some browsers if there is another subsection expanded in the Manage tab, when you click on Unmanage it seems like nothing is happening. Collapse all other sections by clicking on them and try again.
3. In a new browser tab, open the camera’s web interface by browsing to the camera’s IP address as seen in the camera’s configuration pane.
4. Log into the camera interface using ubnt as the username. Depending on whether the camera was able to reconnect after it was unmanaged, the password may have been reset to ubnt, or you may need to use the Camera Password as configured in UniFi Video’s Settings page.
5. Take note of the network configuration settings if necessary, then proceed to factory reset the camera.
6. Once the reset is complete, re-manage the camera and verify configuration and connectivity.

Installation Environment

In rare circumstances, cameras that are installed in extreme conditions may experience overheating and become disconnected from the controller. Refer to the maximum environmental temperature rating for your camera model if the camera is installed in a high temperature location and relocate if necessary.

Low Bandwidth Warning

Overview

This article describes a few options to improve slow video streams which trigger the “Low Bandwidth” warning on the UniFi Video live view.

Introduction

Streaming is a very intense process for any machine. Even with newer and newer hardware, it is difficult to keep up with the demand for real time video in most use cases. This article includes a few pointers on what to check to determine the cause of the slow video stream(s) that triggers the Low Bandwidth warning in UniFi Video Live View.

This warning will appear if the client machine (i.e. computer where Live View is being used) is struggling to keep up with the demand for video decoding, or if the NVR hardware is slowing down due to some CPU intensive process. It does not necessarily mean the camera or NVR have low bandwidth.

ATTENTION:If you do not see the Low Bandwidth message like in the picture above, skip to step 2.

Step 1: Network Troubleshooting

In most cases the upload speed of one of the elements in the network is the culprit of triggering a Low Bandwidth warning. Always perform a thorough troubleshooting as described in this section first, before moving on to troubleshoot the camera.

Check the upload speed. Check the machine’s connection to the NVR—specifically the NVR’s effective upload speed. If the NVR is separated over the internet (WAN) then that network’s upload speed is a factor. You’ll need to make sure your network speed is up to the task. The following diagram shows a scenario where the UBNT cloud or port forwarding is being used to reach the NVR.

Notice the numbered connections from the camera all the way to the mobile, where a user is viewing the live video. Any one of these five connections could be the cause of the slow stream. In other words, the slowest upload speed of any of these will be the maximum speed available for the video stream.

In this second scenario, a local machine is used to view the video streams from the NVR, so the path from camera to user is shorter. Again, any of these connections can be the cause of low bandwidth. Check what the speed of each one is to determine if one of them is the cause. Typically, we find step 4 to be the culprit: make sure to check your WAN upload speed with your internet provider.

Step 2: Camera Troubleshooting

In the vast majority of cases, the Low Bandwidth warning is related to upload speeds and would become evident once the investigation mentioned in the section above is performed. In rare cases the issue will be related with the cameras. There are three ways this error could appear:

• On one camera stream
• On multiple camera streams
• On all camera streams

One Camera Stream

If symptoms only exhibit on one camera, it’s most likely a connection issue, or camera firmware issue. Try the following:

1. Reboot the camera.
2. Make sure the camera’s firmware is up to date.
3. Try swapping the camera’s ethernet cable, port, and uplink switch to cover all bases.

Multiple Camera Streams

1. If the same cameras present symptoms every time, it is likely a camera connection, or camera firmware issue. Try to establish a commonality between the cameras:

1.1 Are they on the same Switch? Test one of them on another switch or compatible POE injector.

1.2. Are they on another LAN? Make sure ports 7442 and 6666 are open to the NVR.

1.3. Are they on the same firmware? Try manually uploading a new firmware from our Downloads page on one of the cameras.

2. If symptoms appear on different cameras every time, it’s most likely a client-side processing issue. In other words, the computer used to view the video stream. To verify: open Task Manager (Windows) or the Activity Monitor app (macOS) and view the computer’s CPU usage.

You should be looking at the stats for the browser used to run UniFi Video. Mobile devices don’t always include a CPU monitor, you may have to install an app that functions as one. Alternatively, you can test on a computer to verify if the Low Bandwidth message appears, if it doesn’t, then the issue is with the mobile’s CPU is very probable that the phone’s CPU usage is at a very hione, or you can test the connection on a computer first to determine if the mobile’s speed is the problem.

All Camera Streams

In most cases this is indicative of a poor connection or a slow client-side CPU. Make sure to check the client’s CPU usage using the same instructions shown above, both before and after opening the video stream.

How to Reset a Camera to Factory Default Settings

Overview

There are two ways to reset your camera. The recommended method is to physically reset the device by using the reset button on the camera. Resetting via the WebUI is also possible in most cases. Find both processes described below.

Introduction

If you are unable to manage or otherwise configure a camera, it’s likely it will need to be reset back to factory settings. Once the reset has been completed, the camera login credentials should revert back to ‘ubnt’ for both the username and password.

Physical Reset

The reset button’s location will vary from model to model. Please check the camera’s Quick Start Guide to find its specific location. QSGs can be found in the Downloads page. Use a paper clip or a similar object to push the button within the small reset hole.

1. While the camera is powered on, press and hold the reset button for 10 seconds.
2. Release the button (the LEDs will stop glowing).
3. Do not disconnect the camera from its power source during the reboot process.
4. The camera will restore factory settings after a few minutes.

Camera WebUI Reset

Although the physical reset is the recommended method of taking your camera back to factory defaults, sometimes a WebUI reset can be more convenient. Find the camera’s IP address via WiFiman, or UniFi Video and then follow the steps below:

1. Connect to the camera’s IP address in your browser, and log in.
2. Go into the System tab.
3. Under the Maintenance section you will see the link for Reset to Defaults.
4. Click it and wait for your camera to be reset. Don’t unplug the device during this process.

How to Factory Reset an NVR Appliance

Overview

Read Next : Ubiquiti Unifi Cameras Firmware Software Download

This article explains how to reset an NVR Appliance to its original factory settings.

NOTES & REQUIREMENTS:

• The following guide is based on UniFi Video version 3.1.x and later.
• Factory resetting an NVR will remove all previous management settings and video data. Any custom configuration changes applied by the system administrator will be lost, such as file-systems mounted on iSCSI volumes or locally attached external disk drives.
• The default IP address of the NVR appliance is 192.168.1.30 (but will retrieve a DHCP-assigned address if a DHCP server is present).

Introduction

There are three methods to factory reset your NVR: via Graphical User Interface, Command Line Interface, or the reset button on the actual device. After resetting your NVR to factory defaults, please follow this article to bring it back to current firmware: UniFi Video – How to Update the NVR via SSH.

Graphical User Interface (GUI)

1. Open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/). You do not need to include the default port “7443” as the NVR hardware itself is what will be managed, not UniFi Video.
   
2. Click on the gear icon on the upper right hand corner of the page to access the Configure Device page.
3. Log in as “root” system account (username/password should be either ubnt/ubnt or root/ubnt). If you’ve changed this password, and don’t have it anymore, proceed to the Hard (physical) reset method.
4. Navigate to the Maintenance tab.
5. Click “Reset to Defaults” button next to “Reset To Factory Defaults:”
   
6. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

Command Line Interface (CLI)

1. Open a shell session to the NVR appliance e.g. ssh root@<NVR_APPLIANCE_IP>
2. Enter the following command-line
   nvr-systool reset2defaults
3. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

For more options, type nvr-systool --help to list other administrative parameters. The nvr-systool is used by the NVR management console where this CLI approach is equivalent to the GUI steps.

Hard (Physical) Reset

1. Press and hold the Reset button (the crescent moon button) located below the Power button for 10+ seconds. The device will take up to 60+ seconds to restore the default configuration and return to the original factory version.
2. Re-open the NVR landing page in a browser (http://<NVR_APPLIANCE_IP>/).

UVC-Micro/G3-Micro Recovery

Overview

This article demonstrates how to recover a UVC-Micro and UVC-G3-Micro.

Introduction

The methods described in this article are comparable to a TFTP recovery done on a UVC, UVC-Dome, or UAP for example. The difference is that the UVC-Micro does not have an Ethernet interface, therefore, there is no direct way to interface with the unit via TFTP. Instead, the UVC-Micro makes use of the SD-Card slot on the back of the unit. In the case of the UVC-G3-Micro, on-board storage is used instead.

Steps: UVC-G3-Micro Recovery

1. Disconnect power from the UVC-Micro.
2. Insert a paperclip or similarly narrow object in to the reset hole on the opposing side of the LED and press down.
3. Continue holding this button while you apply power to the UVC-Micro. The LED will turn on and remain steady.
   User Tip:Hold the camera in one hand, and the paperclip pressing the button in the other. Have the magnetic base on a flat surface with the power adapter connected to the base. Slowly lower the camera over the base. The magnet will snap on, applying power. Be careful not to release the button.
4. After approximately 15-20 seconds, the LED will flash once. This is the indicator that the reset button may be released.
5. After an additional 30 seconds or so, the UVC-Micro will start emitting a tone indicating that the camera is in a default state and is ready to be provisioned.

Steps: UVC-Micro Recovery

NOTES & REQUIREMENTS:

If performing this recovery with a Windows computer, it will be necessary to download and install Win32 Disk Imager (Free). The firmware binary can be obtained from the firmware downloads page, or the Video Controller in the following places:

• Windows: C:\ProgramData\unifi-video\fw\A5S\
• Linux: /usr/lib/unifi-video/fw/A5S/

*The filename has been intentionally omitted as it will change depending on the software installed. There will be only one file in this folder.

1. Insert a microSD card (20MB or larger).
   WARNING:Contents will be overwritten. Please back up any contents that you wish to retain.
2. Write the firmware file to the microSD card. For Windows, see Note 1 below. For Linux & Mac, see Note 2 below.
   1. If using Windows follow this process:If using Windows, copy the .bin file to the same folder, then rename the copied .bin to have an extension of .img instead of .bin. Use Win32 Disk Imager to write the image to the drive letter of the microSD card.  Your result should look like this:

      

      Where:

      D:/Downloads/UVC.gen2.v3.1.0.38-devel.89002e2.150421.2034.img would be a firmware binary renamed to have a .img file extension

      [I:\] is the drive letter assigned to this microSD card by Windows. Then, all that is left is to click the Write button.

   2. If using Linux or Mac OS X follow this process:If using Mac or Linux, the dd command is used:

      dd if=/path/to/firmware/file.bin of=/path/to/microsd/card bs=8M; sync

      Root privileges may be required to be able to use dd. If this is the case, issue the following command prior to the dd command:

      sudo su -

      To find the path to your microSD card (what follows the “of=” part in the command above), you can use diskutil (Mac) or dmesg or fdisk (Linux).  Here are options for both Mac and Linux.

3. Unmount and remove the microSD card from the computer.
4. Disconnect power from the UVC-Micro.
5. Insert the microSD card into the spring-loaded slot in the back of the UVC-Micro.
6. Insert a paperclip or similarly narrow object in to the reset hole on the opposing side of the LED and press down.
7. Continue holding the reset button while you apply power to the UVC-Micro. The LED will turn on and remain steady.
   User Tip:Hold the camera in one hand, and the paperclip pressing the button in the other. Have the magnetic base on a flat surface with the power adapter connected to the base. Slowly lower the camera over the base. The magnet will snap on, applying power. Be careful not to release the button.
8. After approximately 15-20 seconds, the LED will flash once. This is the indicator that the reset button may be released.
9. After an additional 30 seconds or so, the camera will start emitting a tone indicating that it’s in a default state and is ready to be provisioned.
10. To reuse the microSD card, insert it back into the computer and reformat it.

How to Adopt a Remote Camera that is not Displaying in the NVR

Overview

This article helps troubleshoot a remote camera that is not appearing in UniFi Video.

NOTES & REQUIREMENTS:

• This procedure is not necessaryif all devices are on the same Layer 2 Network, or Broadcast domain.
• UniFi Video v3.1.5 is the last version that supports airCam models.

Introduction

This article is useful if your cameras are on a different network than your NVR, or are otherwise not appearing in your NVR’s camera list. There are two methods to adopt directly, Manual adoption, or Token Adoption. Token adoption is faster than Manual Adoption, especially when configuring multiple cameras.

Steps: Manual Adoption

1. Navigate to the camera’s web interface by entering its IP address in the browser.
2. The default username and password is ubnt/ubnt. (If unsuccessful try root/ubnt)
3. Enter the IP address of the NVR in the UniFi Video server field.

5. Click Save Changes at the bottom of the page.

6. Return to the NVR web interface by entering the NVR’s IP address in the browser.

7. On the Cameras view, enable the Unmanaged filter and locate the camera.

8. Proceed to adopt the camera.

Steps: Token Adoption

1. Navigate to the NVR’s Settings page.
2. If the Camera Adoption Token field is empty, click NEW TOKEN.
   ATTENTION:The token is only valid for 30 minutes, it will then disappear.
3. Navigate to the camera’s web interface by entering its IP address in the browser.
4. Enter the IP address of the NVR in the UniFi Video server field.
5. Enter the Adoption Token in the  Adoption Token field.
6. Click SAVE CHANGES. The Camera will automatically be adopted to your NVR.

How to Reset a UniFi Video Installation for Windows

Overview

This article will outline how to reset a UniFi Video installation and how to restore recordings under the Windows operating system. The article for resetting a Linux installation (or our hardware NVR), can be found here.

NOTES & REQUIREMENTS:

Please note that this will clear out all settings and managed cameras but therecordings will remain. If you do not restore a configuration backup, it will be necessary to re-manage the cameras, set up motion zones/sensitivities, reconnect the install to the cloud, etc. This method should only be used after a database repair has been attempted and been advised by a Ubiquiti employee.

cp /path/to/firmware.bin ~/

tftp 192.168.1.20; bin; put ~/firmware.bin

<p>The post UniFi Video Troubleshooting first appeared on NVR IPCAMERA SECURITY.</p>

With its headquarter located in Shenzhen, Sunell has 24 branch offices in China and has an international branch office in Hongkong. Sunell’s products have served in 113 countries and regions around the globe, and have provided security for billions of people.

Sunell NVR Guide

<p>The post Sunell NVR DVR FAQ first appeared on NVR IPCAMERA SECURITY.</p>

How to find camera’s firmware version?

Before embarking on updating or upgrading IP camera’s firmware, you need to get the right one that matches your camera’s firmware. To know your existing camera’s firmware version, you can logon camera’s web interface. Click “Version” on the right top bar, it will pop-up a new window displays camera’s version info, for example:

• Video In: 1
• Alarm In: 2
• Alarm Output: 1
• Audio In: 1
• Build Date:2016/4/27 10:41:27
• System: V4.02.R11.00002531.10010.230800.00000
• Serial ID: cfa65bfd4422fb65

IP Camera Firmware List – Part 1

IP Camera Firmware List Part 2

Please share this article to social media, so that you can access the rest part of download links of IP camera’s firmware.

IP Camera Firmware List – Part 3

IP Camera Firmware List – Part 4

How to update/upgrade camera’s firmware?

Once you got correct firmware for your camera, you’re able to update and upgrade your camera with two different ways. Method 1: you can logon camera’s web interface via web browser and go to “DeviceCfg” > “Advanced” > “Upgrade” , now you can select firmware file, then upgrade firmware remotely.

<p>The post V5.00.R02.V4.02.R12. FIRMWARE DOWNLOAD for IP CAMERA first appeared on NVR IPCAMERA SECURITY.</p>

Download All HD-TVI / All-In-1 / AHD DVRs Firmware

Download All NVRs’ Firmware

Download All series HD-IP Cameras’ firmware

Download Remote view software for DVRs, NVRs as well as Firmware Updates

<p>The post EasternCCTV NVR DVR Firmware Software Download first appeared on NVR IPCAMERA SECURITY.</p>

This problem is related to incorrect network settings, specifically the port forwarding is not done correctly or not all the ports are open. Hence, you can see your camera when using the local Wi-Fi connection but nothing will be displayed if you switch to cell data.

Obviously, most of the time you want to see the cameras when you’re away from the location, so you must use the mobile data. iVMS-4500 is a phone app made by Hikvison and used to remotely see or playback their cameras from the phone (Android or iOS). It works while connected to the phone internet or local WiFi.

How to fix iVMS-4500 Not Working On Mobile Data

The most common message we get about this issue: Why iVMS works on WiFi but doesn’t work on the cellular network? Why should I fix it? Try the following suggestions.

Check Port Forwarding

Check whether the port forwarding configuration is done correctly. Basically, you need to have certain ports opened (forwarded) in your router for the app to access those cameras and display the live feed.

Usually, just opening the SERVER port is enough, but depending on your ISP rules you may need to open the RTSP and HTTP ports as well. Navigate to Configuration > Basic Settings > Network > Port and see what ports are set there.

Ensure that all of them (server, http, rtsp) and forwarded properly on routers settings. If you are not sure how to open the ports, just google the router model and then “port forwarding”. When you set the port forwarding rule, make sure the protocol is set to “both” (TCP/UDP).

Once done, check if all the three ports show open (you can use canyouseeme.org service). Sometimes if one of these ports is closed or the protocol is not set to TCP/UDP then the live cameras on iVMS-4500 may not work when using the cellular data.

Lower the bitrate

In some cases, the cameras don’t show up on the iVMS-4500 app because the cellular internet is not strong enough to handle all the cameras, especially if you’re using HD quality. Changing the video parameters settings may fix the issue.

There are two types of streams on Hikvision cameras, one is called Main Stream which is the highest one and is actually stored on the hard drives. The other type is Sub Stream which is not recorded, simply steam to mobile phones or other devices.

When you access the camera’s on the phone via the iVMS-4500 app, switch to Sub Stream which has lower resolution and bitrate; and check out if they show up. Keep in mind, your phone is streaming the live feed using cellular data, if your phone internet is lagging the pictures may not show up.

Additionally, you can tweak the camera’s image by going to Configuration > Video & Audio > Sub Stream and playing around with the bitrate, resolution, frame rate until they get to show up on the phone. As we said, Sub Stream is not recorded, your footage will be at the highest settings since it uses the Main Stream settings.

Update firmware and app

Ensure that the firmware on the NVR is updated to the latest version. Locate the model of the unit (check the sticker) and contact Hikvision USA or the seller to get the right firmware. Then update using a USB stick or via a computer.

Additionally, make sure the iVMS-4500 app is updated as well. Even the phone software needs to be updated, especially if you’re using an Android phone.

Use VPN

Sometimes the issue is caused by your ISP blocking the communication between the phone and the recorder. Even if you have opened the port on the router, they may still be closed because the ISP filters automatically block them.

To circumvent this obstacle, you can use a VPN service which is relatively cheap. The connection between your mobile device and the cameras will be secure, moreover, there’s no need to do any port forwarding or any advanced network settings on your router.

Conclusion

Hopefully, your issue of iVMS-4500 not working on mobile data is solved with the above suggestions. Pay attention to the port forwarding and ensure all the necessary ports show open. If you’re still having a problem, drop a comment below or contact the seller for more advanced technical help.

<p>The post iVMS-4500 Not Working On Mobile Data first appeared on NVR IPCAMERA SECURITY.</p>