How to Reset the Password of a Hikvision or HiLook Device

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How to Reset the Password of a Hikvision or HiLook Device

A guide to resetting the admin password on you IP CCTV camera or recorder The following video and below article guides you through the steps required

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A guide to resetting the on you IP CCTV or

The following video and below article guides you through the steps required to reset the master admin password on a , HiLook or HiWatch or recorder.

To you will need a computer connected to the same network as your device.

1. and install Hikvision’s IP device finder software SADP

2. Run SADP and locate your device in the device list

  • If you device does not show in the SADP list check the following
    • The device is powered on
    • You are physically connected to the same network as your device (Wireless connections are not recommended)
    • If there is no router connected you will need to assign your computer a fixed in the same subnet range as the device. eg. Device = 192.168.1.20 & Computer = 192.168.1.21
    • You are using the latest version of the SADP

3. Select your device and click “forgot password”

4. Select “export” and chose a location/folder on your computer to export the file to

5. Once you have the exported file email the file direct to Hikvision at support.uk@hikvision.com

  • This process will only work with UK spec cameras sourced from an authorised UK supplier
  • For Hikvision or HiLook products purchased from Connectec you can alternatively email support@nvripc.com

6. After creating the file do not switch off the device for which you are resetting the password and complete the process within 24 hours

7. You will receive a new file by email

8. Under step 2 of the forgot password option in SADP select import and locate the file you have received

9. Enter a and click “confirm”

10. The password reset process should now be complete

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