2MTECHNOLOGY NVR Setup Guide

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2MTECHNOLOGY NVR Setup Guide

2MTECHNOLOGY NVR Setup Guide, 2M Technology Inc. is a leading provider of comprehensive end-to-end low-voltage audio and video solutions tailored to t

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2MTECHNOLOGY NVR , 2M Technology Inc. is a leading provider of comprehensive end-to-end low-voltage audio and video solutions tailored to the needs of the institutional and commercial sectors. Our company provides a complete suite of integrated security solutions encompassing intrusion detection, cutting-edge video surveillance, and advanced audio security technologies. As a trusted industry leader, we ensure unparalleled protection and peace of mind for a diverse range of applications and environments.

How can I reset the password for the 2M old 8000 Series and 7000 Series NVR?

This is valid for older models of 2MN-8000 NVR's and 2MN-7116.

If you have forgotten the password, connect the NVR to the network. Using a computer on the same network, please download SADP Tool and make sure the NVR can be found on the tool. Select your and a menu will show on the right side. At the bottom, click Forgot Password and a reset password window will open.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-13.png

Click on Export and the file to tech support. We will send a file back to you that you will Import File and then create a new password. Make sure you create a Strong password.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-14.png

This process takes a couple of hours, but the files will be valid for 24 hours. Please make sure the NVR and the computer never disconnect from each other at any time during this process or the process will have to begin again.

2MTECHNOLOGY NVR Setup

Read Also : Lorex Wireless Cameras and Monitors guide 2024

What is the default password for the 2M Essential NVR?

The default username and password for the 2M Essential NVR is admin/12345abc. It is highly recommended to change the password once you receive it.

This is valid for 2MN-7116

How can I reset the password for the 2M 8000 Series NVR?

This is valid for models 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16

There are two very similar ways you can reset the NVR password if it has been forgotten, but both methods begin the same way: obtaining the serial number of the device. It can be found in different areas: the sticker on the side of the box, the sticker on the bottom of the device, or when you click Forgot Password on the NVR local screen, and it will begin with “210..” and be 20 characters long (a mixture of numbers and letters).

By clicking on Forgot Password it will open a new window that will show the serial number and ask for the security code. Contact tech support for the security code. Make sure you are in front of the device at the time of calling because it will need to be entered within a frame of time. Once the correct security code has been entered the window will change to enter a new password. It is recommended to create a strong password.

The second method to reset the password begins the same. Obtain serial number → contact tech support → enter security code into the password box. After entering the code another window will open asking for the security code again and the new password.

How can I reset the password for the 2MN-8XXX Series NVR with the new ?

This is valid for some NVR models, it depends on the firmware version of them. If they do not have this new password reset method, please go to our other guide for password reset.

There are two possible ways to reset the password with the new firmware. However both need the person to access the NVR either by being in front of it or by access in on the computer (entering the on the browser). The screenshots shown on this guide will be the ones we can get on the NVR itself:

Bring up the login screen by right-clicking anywhere and clicking on the “Menu” option. When you see the login screen, click on the “Forgot Password” link:

https://i.imgur.com/InofV0g.png

After that, either 2 types of screens will come up: The first one is to enter an email address to get a new temporary password:

https://i.imgur.com/wWweJJ8.png

Please enter a valid email address to get your new temporary password:

https://i.imgur.com/CP3hHSy.png

The second type of screen is the same as the one it will show when we click “Next” after entering the email address:

https://i.imgur.com/MF58qWE.png

When you reach this screen, you can follow one of the following options:

Option 1:

If you have downloaded the 2M Guard App for your phone, you can do the password reset yourself.

https://i.imgur.com/qNIdaxY.png

Click on the “Local Config” option:

https://i.imgur.com/NsxqFqM.png

Click on the “Forget Device Password” option and scan the QR code on the NVR screen:

https://i.imgur.com/dDlD1nX.png

After that, a message will appear saying that the temporary password will be sent to the registered email address:

https://i.imgur.com/qfuciq3.png

Click on “OK” to send the password and wait for the confirmation page:

https://i.imgur.com/NaIaB4x.png

Click “OK” again and wait. The email will look like this:

https://i.imgur.com/SNBK6cD.png

Take note of the security code and enter it on the “Security Code” field of the Retrieve Password screen (The security code is case sensitive, this means that upper and lower case letters matter):

https://i.imgur.com/ucxjL88.png

After entering the security code, press “Enter” and press “OK”. After that, a new pop-up screen will appear to enter a new password on the “Password” field. Don't forget to enter the same new password on the “Confirm” field:

https://i.imgur.com/1nrxMBB.png

After that, click on “OK”.

Option 2:

If you don't have the 2M Guard App downloaded, you can take a picture of the QR code shown on the “Retrieve Password” screen. Here is an example of the picture you should take.

https://i.imgur.com/Mph0Btc.png

After you take the picture, please contact Technical Support to receive more instructions. We will do the password reset using the QR code picture taken.

NOTE: Please do NOT exit from the “Retrieve Password” screen after you take the picture of the QR code. The security code only lasts for a day, so please keep that in mind before starting a password reset process.

How to Access Device from Web

This guide is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

When devices are connected to the network, they can also be accessible from a computer. The first thing you need to make sure of is that the computer you are using and the DVR/NVR are connected to the same network (network is coming from the same router for both devices). You will first need to obtain the IP address of the DVR/NVR from Menu → System → Network → IPv4 address.

After noting the IP address of your device, open Internet Explorer and in the address search bar type in the DVR/NVR IP address. If the NVR and the computer are on the same network then it will pull up the login page of the DVR/NVR. The credentials will be the same as when you log into the local interface of your device.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-38.png

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How to Enable Audio

This article applies to our 2M NVR's models: 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

With 2M NVR's, you have 3 choices to connect audio with your device:

1.connect microphone to NVR
2.connect microphone to camera
3.use camera with built in microphone

Once you have successfully connected your microphone in one of those three ways, go to Main Menu → Camera → Encoding → Audio Stream. Make sure the Audio Stream is On and Save. Go back to the Live View so that you can hear the live audio. From the Live View screen, go to the window for the camera that you enable audio for, and hit the Speaker icon. Note: please make sure that the device you are listening to audio from has a speaker (ex. NVR connected to TV through HDMI or viewing cameras from computer with speakers)

From web page:

https://i.imgur.com/0CIfh35.png

https://i.imgur.com/2s9LhJy.png

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How to Find the Serial Number Using 2M Tool

Click here to download 2M Tool

2M Tool is used to find the IP address of your 2M NVR, DVR, or , as well as limited management of its . You only need to make sure that the computer you are using 2M Tool on is connected to the same network as the device that you are trying to search for.

Why do we need the serial number? The serial number is mainly used in case of a customer needing a password reset on their device.

How do we find the serial number? There are a few ways to find the number:

 sticker on the device
 sticker on the box that the device came in
 web page client of the device
 using 2M Tool

In the case that you forget the password for you device in which you will not be able to access the web page, and the camera is too high up to reach to find the sticker, you can use 2M Tool to find the serial number. 2M Tool does not automatically show the number; you must force it to show. First, you will need to click on the Settings icon to show the options:

https://i.imgur.com/vhauLNZ.jpg

Then another window will open where you can select Serial Number to show.

https://i.imgur.com/Zz3vo7j.jpg

Once you hit OK, the serial number will then appear.

https://i.imgur.com/9nprKxP.jpg

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How to Install Plugin for Internet Explorer

This article features screenshots from our 2MN-8XXX series NVR and our 2MT-4XXX series DVR, but the same principle will apply to any other recorder. This is because each recorder requires a plugin in order to view the cameras on the web page. You will have to manually install the plugin, but it is usually always provided as a link for easy access.

First, you must make sure that you are using Internet Explorer. Internet Explorer is the only browser that can support these plugins. It is possible for some devices to be viewed on Google Chrome or even Firefox, but then other functions are very limited so it is highly not recommended to use those browsers. Once Internet Explorer is open, and you navigate to the device's web page by entering the IP address, there should be a link shown on the page. You can see on the picture below that the link is located on the top of the page.

https://i.imgur.com/OZsOKeS.png

When you click on the link, a pop-up will appear on the bottom of the page that will let you choose whether to Run the program or Save the program onto your computer. Note: Running the program will not save it. If you wish to save the program, please select Save. Once it has finished downloading, then you can run the program from the file location.

https://i.imgur.com/pL6tcyU.png

If you choose to Run the program, an error message will appear noting that the publisher couldn't be verified. This is no issue; the plugin will not cause any harm to your computer. Hit Run, and run the installation. Some installations will require you to close out of Internet Explorer in order to complete the setup.

https://i.imgur.com/xdtxSMu.png

Once the setup is complete, refresh the page, and another message will pop-up on the bottom that asks you to Allow the add-on to run. Select Allow, and log into the page. Now you should be able to view your cameras on the web page.

https://i.imgur.com/DIS10W0.png

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How to Set Up 2M Guard

2M Guard is the phone app that we use for our NVR's to view cameras from our phones offsite.

This app only works for models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras.

1.Find the Register Code and/or QR Code for your DVR/NVR
 on NVR menu: Menu → System → Network → P2P OR Menu → Network → P2P
 on web menu: Setup → Network → P2P

2. Two ways to add a device onto the app:

1.Star4Live
2.directly on the app

Method 1: Adding Device Through Star4Live

 Click on Login if you already have an existing account or Sign Up if you do not

https://i.imgur.com/6jzPiVe.png

 Once you have logged in, click on Add and another window will pop up prompting for a Device Name and Register Code. Once all of the required information has been filled out, hit OK and your device should show up under My Cloud Devices.

https://i.imgur.com/OhxlGpG.png

https://i.imgur.com/wZ7TMyd.png

 Once you have successfully added the device on Star4Live, open the app and log into your account using the same credentials that you created/used on star4live.com
 Go to Live View and tap the icon in the upper right corner to select a device
 Select the device you would like to view
 Start live view

Method 2: Adding Device Directly on the App

 When you first download the app it will prompt you to either Sign Up or Login
 Tap on Login if you already have an existing account or Sign Up if you do not

https://i.imgur.com/7gq93Kt.jpg

 Open up the app menu and go to Devices. This section shows all of the devices that have been added onto your account. To add another one, tap on Add at the top of the screen.

https://i.imgur.com/5sHot8x.jpg

 You can choose to add the device by scanning the QR code or by manually inputting the Register Code. To move forward with either of these options, you will need to tap on Scan

https://i.imgur.com/zTlG6ut.jpg

 A screen will appear for you to scan a QR code. If you choose to scan this is where you will do it, but if you choose to manually enter the Register Code, tap on the edit icon on the bottom.

https://i.imgur.com/v8g1qLX.jpg

 Once all of the correct information has been filled out, hit the Save icon in the upper right corner.
 In order to see the cameras, open the app menu and tap on Live View
 At first, it will look blank. This is because we need to add the cameras to the windows. Tap on the Add icon in the upper right corner

https://i.imgur.com/HOG0qnp.jpg

 A list of your devices will appear. Select the one that you want to view and hit Start Live View on the bottom

https://i.imgur.com/E4qgEUP.jpg

 Now you can view your cameras on the go!

How to Set Up 2M Station

2M Station is the PC to view your cameras on your computer on and offsite. This program only works with models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16, and our IP cameras

When first running the program, it will prompt you for a username and password which will be admin/123456 by default. It is recommended that you change the password after installation.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-15.png

Once you are logged in it will show the menu. Click on Device Management to add any devices. On the left side make sure that Encoding Device is selected. It will show at the bottom of the screen any devices that are online as long as the computer is on the same network as the devices.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-16.png

There are two methods to add an online device. The first method is fairly simple. All you need to do is check the box for the NVR that shows under Online Device and then click Add. The second method to adding an online device is to manually add it. First click on Add next to Managed Device, and it will open another window where you can input the details of your device. It will ask for:

 Device Name → can be any name for your device
 IP/Domain → local or public IP address of NVR
 Port → port number of NVR
 Username → username of NVR
 Password → password of NVR

After putting in all of the correct information of your device, click on Add and then the device should come online.

Another method to add a device is by using the P2P method which allows for a user to view their cameras offsite from any location. The device will be added as a Cloud Device instead of an Encoding Device.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-18.png

It will show Login and Register buttons that will link to your Star4Live account which will show the devices you have previously added. After logging in, it will take a minute or two for the devices to show online. At first, it will say Offline (Connecting…), but eventually the status will show Online.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-20.png

After successfully adding all of your devices, go back to the menu and click on Live View to view your cameras. A list of online devices will show on the left side of the window. Click and drag the device into the window view in order to load all of the video. If not all of the cameras are wanted in view, you can click on the plus sign next to your device and it will show a list of cameras connected to the NVR. You can click and drag specific cameras onto the live view screen.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-21.png

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https://youtu.be/REq4LAsGY2A

How to Set Up Email Notifications Using Gmail

This is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, and 2MN-8232-P16.

Gmail will have automatic security settings that need to be disabled before configuring email settings in the NVR. You will need a computer in order to edit these settings. First, log on to your Gmail account and then click on the square icon in the upper right corner of the page. Click on Account.

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-22.png

Security → Scroll to the bottom until you find “Less secure app access” → “Allow less secure apps: ON”

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-24.png

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-26.png

Now that Gmail has been set to allow app access, we can move on to the NVR settings. These can either be configured through the web page or through the NVR itself.

Through the DVR/NVR: Main Menu → Network → Basic → Email

Through the webpage: Setup → Network → Email

 Server Authentication: On
 Username: email that you will be sending from (can be a throwaway email)
 Password: password of email account
 SMTP server: smtp.gmail.com
 SMTP port: 465
 Enable TLS/SSL
 Can choose to attach image or not
 Sender: sender name
 Sender's address: email address (same as username)
 Recipient: any recipient name
 Recipient address: email address of recipient
 Test email

After you finish entering all of the settings and the test is successful go to Camera → Motion → Select Camera → Trigger Actions → Send Email

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-29.png

https://www.2mtechnology.net/wp-content/uploads/2020/05/image-28.png

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How to Share a Device

This is only valid for models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras

Each NVR can only be added by one account at a time, so if one wants to add a device onto multiple accounts they would need to share the device with one account being the “main” account. This means that one person will have the device added to their account and that person will share the device with other people. Each person still must have their own Star4Live account.

How to share the device is simple. First, you will need to log onto the main Star4Live account which the NVR has been added to. It can be done either through the computer or your personal phone.

Sharing from Computer: after logging into the account your list of added devices will appear. Click Share on the row for the device you are wanting to share.

https://i.imgur.com/fChW1ob.png

Then a menu will appear to enter the account you want to share to, the Valid Till date, User Rights, and any Description you want to give.

https://i.imgur.com/a9Ul9wH.png

 Share To → can either be the username or the email of the Star4Live account you are sharing to
 Valid Until → can go up to X amount of years, months, or just a few days
 Permission → can choose any user rights that have already been configured on the NVR (admin, etc.)
 Remarks → can give a short description to the recipient about the device that is being shared

Once all of the information has been correctly filled out, click Confirm to successfully share.

Sharing from 2M Guard Phone App: after logging into your Star4Live account on the 2M Guard app, go to your Devices and then tap on the device that you want to share. A small menu will appear. Then tap Share on the bottom of the screen.

https://i.imgur.com/sMpI4dx.jpg

The next window will show the device and a list of the cameras that are connected and online. You can choose specific cameras, or select the device so that the entirety of its cameras are selected for sharing.

https://i.imgur.com/JO2rhYR.jpg

Once your device(s) has been selected, the Share menu will finally appear. The app will ask for the same information as the computer does, but it will not give a space to fill out a description. Fill out the Share To and the Valid Period the same as you would do on the desktop instructions written above. The only other difference between the Star4Live browser and the app is the sharing Type: you will be able to choose between Role or Function.

https://i.imgur.com/x2LdeWx.jpg

 Role: can choose a specific user or role to share to another user
 Function: can choose specific functions to share to another user with Live View being automatically selected by default

NOTE: Only admin rights will allow another user to access the device through the web browser or through 2M Station because they both allow a user to make changes to the device. If you do not wish for another user to be able to make any kind of changes (viewing only), please choose the By Function type.

Once one of these methods have been completed to share the device, the recipient only needs to log into their Star4Live account and the shared NVR should show automatically under their own device list.

How to Sign Up for Star4Live Account

Star4Live is the server that we use to view NVR and camera footage over the web. Each customer needs to have an account to view and manage their devices.

This is only valid for models: 2MT-4004, 2MT-2008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras.

 Click on Sign Up

https://i.imgur.com/6jzPiVe.png

 Clicking on this link will direct you to a new page that will prompt you to fill out information in order to create an account
1.Username
2.Email → Acquire: will send a code to the email entered
3.Verification Code: code that was sent to email. NOTE: If you have not received anything in your inbox, please also check the Spam folder.
4.Password
5.Confirm Password
6.Service Agreement

https://i.imgur.com/XZOZO2t.png

 Once all the information has been correctly filled out, click Register and your account will be ready to use.

How to Upgrade the Firmware

This article applies to the models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

Every now and again, we will release a new firmware update that can either hold new features for your unit, bug fixes, or a bit of both. We have made it simple to request the newest firmware so that there is no need to wait for a file to be sent. First, you will need to make sure that your device is connected to the internet so that the NVR will be able to communicate with our servers.

Method 1: From the NVR Interface

Then you will go into the Main Menu and click on Maintain. There will be a section for Upgrade.

There are two options for upgrading:

1.Local Upgrade: this option is only good if you already have the firmware file loaded onto either a USB to plug directly into the device or if you already have the firmware file in a location on the computer which you are using to upgrade the device
2.Cloud Upgrade: this option is good if you do not already have the file on hand. It will automatically read the current version and detect if there is a newer version available

You will most likely want to choose the Cloud Upgrade option unless you have received the firmware file from Tech Support beforehand. Click Cloud Upgrade, and wait for the device to finish its search. It will either notify you that the current version is already the latest, or it will show a newer version, and the Upgrade button will highlight at the bottom of the screen.

The upgrade time will vary between 1-5 minutes, sometimes lasting longer depending on the size of the update. Once the update has finished, the device will automatically restart. It will be ready to use again once it has fully finished the reboot.

Note: Please make sure that the device does not disconnect from the network or from power because it can cause a risk in damaging the unit if there is a failed update.

Method 2: From the Web Interface

The NVR can be updated from its web page if there is no connected to the unit, or if it cannot be physically accessed. From the web page, you will navigate to Setup → Maintenance → Maintenance → Cloud Upgrade → Detect or Check for Update. The process is the same as it is from the unit itself, and the same rules will apply.

How to Use Star4Live

Star4Live is the server that we use to view NVR and camera footage over the web. Each customer needs to have an account to view and manage their devices. You must use Internet Explorer in order to access all of the functions of Star4Live.

This is only valid for models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras.

 Using Internet Explorer, please go to https://www.star4live.com/login
 Login if you already have an existing account or Sign Up if you do not
 If you are using this site for the first time on a device, please make sure to install the P2P plugin. The website will show you a prompt at the top of the screen. Make sure to allow pop-ups on your browser because clicking on the link will open up a new window

https://i.imgur.com/8WsqMA2.png

 When you log into Star4Live, the first page that shows is the Device Management tab which will show My Cloud Devices. Here is where you can see the devices that have been added to your account, or any devices that have been shared with you under Devices Shared To Me

https://i.imgur.com/B5hIQU2.png

 In order to access a device's web page, click on the Access icon

https://i.imgur.com/61Gw5ls.png

 If the P2P plugin has been installed, the NVR web page will display automatically when you access your device. If not, you will get an error that your device “Cannot be reached.”
 Once the web page has finished loading up, you will need to install another plugin to view the cameras' live feed.
 After it has been installed there will be a pop-up on the bottom of the screen that will ask permission to allow the plugin to run. You will need to allow this.

What is the default password for the 2M New Professional NVR?

The new 2M Professional series NVR default username and password is admin/123456. It is highly recommended that you change the password once you receive it.

This is valid for models 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

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